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Old May 26, 2010, 09:12 PM
Registered User
Tomball, TX
Joined Nov 2009
219 Posts
Question
Philip Workshop R/C Customer Service

Does anyone have any first hand experience ordering from this company?? And if so, how is their customer service? I did not find anything on them in the vendor forum. Their website says they are from Hong Kong and they sell all sorts of EDFs.

Their website is www.pw-rc.com

Thanks in advance

Stekeye
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Old May 26, 2010, 09:15 PM
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jdlilfan's Avatar
United States, IN, Indianapolis
Joined Mar 2010
823 Posts
Phillip is very quick to email and good at making sure the customer is happy. I ordered the A380 from them. Shipped EMS and arrived from Hong Kong to Indiana in 4 days....better than UPS with the usual suspects!
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Old May 26, 2010, 09:16 PM
AEROBOT
muzik59's Avatar
Socal
Joined Jan 2009
318 Posts
Quote:
Originally Posted by stekeye View Post
Does anyone have any first hand experience ordering from this company?? And if so, how is their customer service? I did not find anything on them in the vendor forum. Their website says they are from Hong Kong and they sell all sorts of EDFs.

Their website is www.pw-rc.com

Thanks in advance

Stekeye
I have...his name is Phil and his customer service is 100%. As a matter of fact, I'l be ordering some stuff from him next week.
good luck...
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Old May 26, 2010, 09:16 PM
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St.Petersburg, FL
Joined Feb 2004
1,346 Posts
Just first rate in my experience. He went way out of his way to replace a part that was bad on a model I had ordered form him.
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Old May 26, 2010, 09:36 PM
Were..is..my..Super..Suit ..
j3tman's Avatar
United States, NE, Papillion
Joined Sep 2009
2,510 Posts
i ordered 2 gws 64mm fans and they came in great condition, he is very good at keeping in contact with you. The only thing bad is the shipping but hes all the way out in hong kong so what can you say.

he is a good guy

j3tman,
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Old May 26, 2010, 09:53 PM
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Tomball, TX
Joined Nov 2009
219 Posts
Thanks for the quick replies fellas. I appreciate the intel.

Stekeye
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Old May 26, 2010, 09:55 PM
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Victoria BC Canada
Joined Jan 2008
1,542 Posts
Simply excellent.
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Old May 27, 2010, 12:27 AM
Registered User
Joined Feb 2006
496 Posts
I agree with everyone here.

In replacing an edf/motor/esc that failed in flight - he replaced the combo from a new "box" and sold the remains (airframe) to his friend in HongKong.

Yes, he shouldered the loss.

Del
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Old May 27, 2010, 01:21 AM
To drive or to fly......BOTH!!
FresnoJay's Avatar
USA, CA, Clovis
Joined Apr 2007
6,199 Posts
Phillip is a class act. A real pleasure to deal with and communication is excellent. You wont be dissappointed.

Jason
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Old May 27, 2010, 01:28 AM
skunkworks
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United States, CA, Clovis
Joined Apr 2008
1,536 Posts
Quote:
Originally Posted by FresnoJay View Post
Phillip is a class act. A real pleasure to deal with and communication is excellent. You wont be dissappointed.

Jason
I agree had no probs with my purchase
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Old May 27, 2010, 07:04 AM
"Aircraftus Fragmentum"
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Motor City USA
Joined Mar 2007
3,670 Posts
Top Notch.
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Old May 28, 2010, 11:09 PM
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Newton, Ks.
Joined Feb 2004
245 Posts
I've purchased several jets from pwrc. No problems.
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Old May 29, 2010, 01:19 AM
Down Under
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Joined Aug 2009
322 Posts
agreed, had a few dealings and every one was without problems.
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Old May 30, 2010, 09:19 AM
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United States, CT, Guilford
Joined Nov 2008
1,419 Posts
i have purchased four jets from him.....he's great! awesome customer service, and he is very quick to ship.
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Old May 30, 2010, 10:01 AM
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Lafayette, In
Joined Dec 2003
410 Posts
I have done several purchases with Phil, he is great and concerned with your order. He takes good care of you.
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