|Oct 10, 2014, 09:02 AM|
Don't Order From Banggood
I placed my first order with Banggood on September 23rd. I paid extra for EMS shipping with a promise of 7-10 days. I received a tracking number Sept 26th and when tracking it it said no package was found. I assumed this was because of a delay updating the status.
I waited patiently until October 6th with no update. This was right about when I should have received my package. I emailed Banggood customer support asking where my package is. Turns out they provided a FAKE tracking number and hadn't yet shipped it, 2 weeks after I ordered it.
Now I have a tracking number saying it shipped Oct 8th. I asked for a refund of my charges for rush shipping and they told me to "take it easy".
As a Custer Support Manager by career, and someone who has placed dozens of orders from Chinese companies, I am very unhappy and will NOT order again from banggood. Please stay away and stick with places like Hobbyking. They have never given me a fake tracking number and told me to "take it easy".
|Oct 26, 2014, 03:18 PM|
Joined Oct 2014
I am truly surprised to hear this. I have to date bought over €800 worth of items from them and the one time a product did not get to me (an oscilloscope costing €130) they did send it again. I later found out there was a mistake in the address (from their side) and that is why the item ended up being sent back to China. I rarely opt for the expedited shipping though. And yes items take ages to get here. When I want something urgent I go to HobbyKing. As for their customer care, at least where it comes to technical information, they usually come through for me.
Hope it all works out for you in the end.
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