Thread Tools
Old Dec 09, 2012, 10:20 AM
Markbinim is offline
Find More Posts by Markbinim
Registered User
United Kingdom, England, Leighton Buzzard
Joined Apr 2012
296 Posts
Quote:
Originally Posted by slipstick View Post
No.
+1 agreed
Markbinim is offline Find More Posts by Markbinim
Reply With Quote
Sign up now
to remove ads between posts
Old Dec 10, 2012, 02:03 PM
dlt2859 is offline
Find More Posts by dlt2859
Go Fly Something!!
dlt2859's Avatar
USA, VA, Charlottesville
Joined Jan 2009
878 Posts
Quote:
Originally Posted by Scarlet View Post
Avoid.
.....at all costs YES avoid!
dlt2859 is offline Find More Posts by dlt2859
Reply With Quote
Old Feb 05, 2013, 01:15 PM
ian.c is offline
Find More Posts by ian.c
Registered User
cornwall
Joined Mar 2009
297 Posts
let down by hobbyking again

hi guys id just like to have a wine about hk customer service..

ill start with a order i made at the end of last year it was a hk250 heli kit.i received the kit within 3weeks open'd the box and i was amazed to find NO MAIN FRAME so i got in touch with them. i got push'd from pillar to post never got anywhere with them ( every parcel is meant to be checked before shipping ) I DONT THINK SO !!!

Now for my new one

i bought a 30cc sbach 342 from the uk site.

well it looks good at first BUT!!!!
THE WING IS BENT AND SPLIT INTERNALLY ( NO DAMAGE TO THE OUTER SKIN ) STRANGE !!!!!
AND THE HARDWARE KIT IS MISSING Ie
HINGES/HORNS/LINKS/FUEL TANK/LANDING GEAR
SO IM LEFT WITH A BARE AIRFRAME WITCH THEY WILL NOT SORT OUT IV SENT THEM PHOTOS ALL THE INFO AND NOTHING NO HELP WHAT SO EVER..SORRY BUT I HATE HK NOW AND I WILL NOT GIVE THEM ANY'MORE TRADE FROM MY SHOP....

ANYWAY THAT'S ME DONE NOW SORRY ......
ian.c is offline Find More Posts by ian.c
Reply With Quote
Old Feb 05, 2013, 02:38 PM
Colonel Blink is online now
Find More Posts by Colonel Blink
So I'M meant to be in control?
Colonel Blink's Avatar
Ilkley, West Yorkshire, UK
Joined Nov 2008
4,714 Posts
...hence my personal rules for buying from HK (see post #20, Rule f)
Colonel Blink is online now Find More Posts by Colonel Blink
Reply With Quote
Old Feb 06, 2013, 10:38 AM
AD. is offline
AD.
Find More Posts by AD.
AD.
Team Better Than Yours
AD.'s Avatar
London, UK
Joined Jul 2009
236 Posts
Bought 35 worth of motors from HK. Arrived fine.
The rest of the parts will be coming from more reputable places.
AD. is offline Find More Posts by AD.
Reply With Quote
Old Oct 27, 2014, 05:59 PM
blackcamo is offline
Find More Posts by blackcamo
Registered User
blackcamo's Avatar
Joined Sep 2014
40 Posts
Well, they're not that bad really. For the price of let's say one lipo from uk store I'll get 4 or 5 from HK. Let's say half of those will arrive faulty- I'm still better off. The thing is- all of the reputable stuff you'll buy for the higher price is made in China anyway, but it has been put through better QC. That's all. Mercedes Benz is made in China but the QC is excellent. QC is expensive. HK QC is therefore non existent so make sure you do the checks yourself. I'd rather do that then pay 400% margin on so called reputable items.
The number difference between my orders from Monday and Wednesday were circa 25000. Now please imagine how many orders it is, how many employees working on minimum wage ( so you can buy it cheap) are processing them. Now - imagine yourself managing all this mess. Can you see where mistakes come from? They do quantity not quality. They have no time nor business to deal with each one in few hundred customers that are not happy for some reason. And some of those are liars. They do deal with them anyway but so slooooowly. I don't like it but I understand it. It's their business model, not too pretty but it works for them. And with expectations kept low it works for me as well.

Use PayPal so if anything goes wrong you'll get your money back.
Use different source if delivery time is critical ( actually UK warehouse proved to be always as expected - 24h with parcel force)
Small items are cheaper to ship from EU warehouse then from UK.
Always try to keep parcel small so it can go by airmail.
Avoid SCS express as delivery option. You'll pay tax duty- almost always and it's not express at all, takes longer than cheapo airmail.
Never order items that are on backorder, set email alert instead.
Expect poor quality and you'll be surprised! Very surprised!
blackcamo is offline Find More Posts by blackcamo
Reply With Quote
Old Nov 21, 2014, 03:10 PM
geofrancis is offline
Find More Posts by geofrancis
nothing is unfixable
United Kingdom, Scotland, North Ayrshire
Joined Feb 2010
1,473 Posts
if you get an invoice from SCS Express just call paypal and claim your whole order back inc shipping. the only options hobbyking gave me were pay the ransom or let it go back and loose shipping plus a handling fee but they couldn't tell me how much that would be.

SCS say they say they ship it to some random country in Europe and you have to pay some bs VAT charge, then they send a an email saying they passed your good in a bulk order in Europe and you now owe 30% of the value of your order in vat and customs for Euro VAT with an attached jpg "airway bill" in such low resolution that you cant read most of it and is clearly edited with ms paint.

when i forwarded all this to paypal they fully refunded me immediately and agreed its a scam, their own tracking said it didn't reach my country, they couldn't produce official customs declarations from my country and you cannot pay import tax in a country you not getting your package delivered to.

if you have been effected by this contact paypal.
geofrancis is offline Find More Posts by geofrancis
Last edited by geofrancis; Nov 24, 2014 at 05:55 AM.
Reply With Quote
Old Nov 24, 2014, 03:47 AM
davereap is online now
Find More Posts by davereap
Registered User
davereap's Avatar
Ashford. Kent. England
Joined Feb 2005
7,929 Posts
Thanks for the info on SCS, they will be avoided...

Ive been using HK for a while now.. a total of 43 orders, so that's a lot of items..
there are niggles in their service, and I have had a few faulty items..

niggles....
.lol..
. send a picture or a video.... whats the point if the bloody thing doesn work, a picture is useless how can a picture of a non working servo or anything tell them what is wrong???
Its their standard reply.. sometimes pictures and video can be of use, but they demand it , no picture and you just get put on hold....whatever the problem...
So you have to follow their demands , and finally/eventually you will get a credit... credit ..they should give a refund... that's a p*** take... personally it wont matter because I will be spending again soon... but its not good for customer relations..
..
my main gripe with hobbyking is their stock ... why is everything I want always on back order, and why does our UK warehouse only have a fraction of the global warehouse...and why do they keep showing items as on back order when the item is obviously never going to be sold again... the poor local stock selection is my biggest hate....
davereap is online now Find More Posts by davereap
Reply With Quote
Old Nov 24, 2014, 05:56 AM
geofrancis is offline
Find More Posts by geofrancis
nothing is unfixable
United Kingdom, Scotland, North Ayrshire
Joined Feb 2010
1,473 Posts
i contacted hobbyking and all they said was pay 120 ransom or loose 50 shipping plus an unknown fee and only get store credit back. both answers were unacceptable so i claimed it all back via paypal.
geofrancis is offline Find More Posts by geofrancis
Reply With Quote
Old Sep 28, 2015, 03:19 AM
STRAIGHTFEED is offline
Find More Posts by STRAIGHTFEED
Registered User
Lovely Devon, UK
Joined Jul 2008
14 Posts
HobbyKing QC!

My HK power supply 1 year and 4 months old so out of warranty.
Switched it off the other day with no load on the attached charger.
Estimate usage about 20 or so charges.

Almighty bang and flash! Thought it had got me. I fairly jumped back.
Its been many, many years that any electrical equipment has failed on me in such an explosive manner.

Wrote to HK CS but as expected told to get it repaired at a shop!
Seems not interested in safety as I only asked for their comments.

Awful and dangerous quality.

Took it apart and attached photo here.

Cheers
Stu

Have ordered a lot from HK but no more with this sort of quality.
STRAIGHTFEED is offline Find More Posts by STRAIGHTFEED
Reply With Quote
Old Mar 20, 2016, 07:53 AM
VARSITY is offline
Find More Posts by VARSITY
Registered User
United Kingdom, England, Oxford
Joined Feb 2012
48 Posts
I was wary of ordering ANYTHING from HK, but finally ordered a Hornet F1 boat when it showed in stock in the EU warehouse... VAT paid of course. Invoice showed 45days delivery, it arrived in a week. A lot of boat for the money. Flexible drive shafts are poor, and usually limit the run time, instead of the battery running down. When the flex shaft fails it drops out, along with propeller, retaining nut, drive dog, thrust washer. Finding these items in stock is a nightmare. . I was surprised to find both the props and drive shafts in stock at International warehouse and ordered 5 flex drives, to be told there were only 3 left, so I ordered those. but then noticed more were available to order. HK claimed that payment was not received, Paypal came to the rescue and put them straight, HK SHOWED that payment received, but would not dispatch the order until they saw a copy of my BANK account. HK were advised that as payment was by credit card to Paypal, the payment would not show on my BANK account... twice. They requested my BANK account details a third time. In desperation.. I sent them , no surprise, it was not what they wanted, and now asked for Credit card account details ... Then HK had a "mismatch", that they seemed unable or unwilling to explain to me, and after weeks of wrangle demanded an ID document, showing my photo. This was duly sent , and seemed to satisfy them, but how on earth could they know what I looked like. Sorry to go on, but I will not be ordering anything else from HK International warehouse. Planned purchases have now been sourced in UK, I only plan to buy spares from HK , for the HORNET, that are only available from HK, and as a result I will be selling my beautiful Hornet as soon as I can. PROBOAT and AQUACRAFT.... looking good
VARSITY is offline Find More Posts by VARSITY
Reply With Quote
Old Mar 21, 2016, 02:30 AM
geofrancis is offline
Find More Posts by geofrancis
nothing is unfixable
United Kingdom, Scotland, North Ayrshire
Joined Feb 2010
1,473 Posts
Quote:
Originally Posted by VARSITY View Post
I was wary of ordering ANYTHING from HK, but finally ordered a Hornet F1 boat when it showed in stock in the EU warehouse... VAT paid of course. Invoice showed 45days delivery, it arrived in a week. A lot of boat for the money. Flexible drive shafts are poor, and usually limit the run time, instead of the battery running down. When the flex shaft fails it drops out, along with propeller, retaining nut, drive dog, thrust washer. Finding these items in stock is a nightmare. . I was surprised to find both the props and drive shafts in stock at International warehouse and ordered 5 flex drives, to be told there were only 3 left, so I ordered those. but then noticed more were available to order. HK claimed that payment was not received, Paypal came to the rescue and put them straight, HK SHOWED that payment received, but would not dispatch the order until they saw a copy of my BANK account. HK were advised that as payment was by credit card to Paypal, the payment would not show on my BANK account... twice. They requested my BANK account details a third time. In desperation.. I sent them , no surprise, it was not what they wanted, and now asked for Credit card account details ... Then HK had a "mismatch", that they seemed unable or unwilling to explain to me, and after weeks of wrangle demanded an ID document, showing my photo. This was duly sent , and seemed to satisfy them, but how on earth could they know what I looked like. Sorry to go on, but I will not be ordering anything else from HK International warehouse. Planned purchases have now been sourced in UK, I only plan to buy spares from HK , for the HORNET, that are only available from HK, and as a result I will be selling my beautiful Hornet as soon as I can. PROBOAT and AQUACRAFT.... looking good
Send them nothing. Just claim all back via PayPal and order again
geofrancis is offline Find More Posts by geofrancis
Reply With Quote
Old Mar 21, 2016, 10:03 AM
VARSITY is offline
Find More Posts by VARSITY
Registered User
United Kingdom, England, Oxford
Joined Feb 2012
48 Posts
Quote:
Originally Posted by geofrancis View Post
Send them nothing. Just claim all back via PayPal and order again
I played along, or rather my son played along for me, It seems the items have been sent. Silly thing is.. the flex shafts and props were ordered only a few hours apart, one order went through instantly, the other HK faffed around with for weeks, the two items naturally go together, each depends on the other, to be worth anything. Now waiting for drive dogs to become available, .. it just goes on...Never again. HK you have lost another customer
VARSITY is offline Find More Posts by VARSITY
Reply With Quote
Old Apr 26, 2016, 02:56 AM
echo74 is online now
Find More Posts by echo74
Registered User
United Kingdom, England, Leeds
Joined Feb 2016
63 Posts
I've been using Hobbyking for several years now and have always been satisfied, when ordering from the international warehouse I always factor in duty and handling fees (20% duty here in the UK and what appears to be a standard 8 parcelforce handling fee) and I always expect delivery to take at least 2 weeks. From the uk warehouse delivery is quicker, parcelforce 24 or 48 hour delivery is only a few pence difference but always add at least 24 hrs to process the order. Ordering from the EU warehouse can take as long as from the international and the tracking is horrendous but there is no duty to pay.
As for quality, yes I've had components fail because they are "cheap" but I've had just as many failures from components that cost 5x the amount, I know which I'd rather replace. Customer service isn't great but there a plenty of local companies that don't do well in this department either. Overall I've been happy with items purchased from Hobbyking and regularly items have exceeded expectation.
echo74 is online now Find More Posts by echo74
Reply With Quote


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Discussion WARNING: Hobby King service, or lack there of... mercuryrising17 HobbyKing 13 Oct 31, 2011 07:08 AM
Discussion poor customer service- hobby king skyracer068 HobbyKing 5 Sep 28, 2011 09:51 AM
Discussion Poor customer service-Hobby King skyracer068 Vendor Talk 31 Sep 28, 2011 09:38 AM
Discussion Hobby King makes 300% profit. .horrible customer service too KrisW Vendor Talk 111 Sep 25, 2011 01:15 AM