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Old Mar 06, 2014, 01:00 PM
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How long does it usually take HiTec to service servos?

I sent 3 servos to HiTec for service/replacement about a month ago along with the required form, and I have not heard a peep from them ever since. I don't even have a support ticket # or antyhing of the sort.

Is this normal for them?
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Old Mar 06, 2014, 07:06 PM
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Joined Aug 2002
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Quote:
Originally Posted by tmsn View Post
I sent 3 servos to HiTec for service/replacement about a month ago along with the required form, and I have not heard a peep from them ever since.
I don't even have a support ticket # or antyhing of the sort.
Is this normal for them?
Definitely not normal, looks lke parcel did not arrive.
Suggest email or better phone direct as per
"Hitec Warranty & Service - homepage.
Note: Hitec USA only services North/South America and Canada.
"Hitec USA customer service department is available Monday through Friday*
from 7am- 4:30 pm Pacific time. Reach us at 858.748.8440 or
service@hitecrcd.com any time you have a question"
If you are from a country that is outside North and South America, please contact the
Hitec distributor in your country for service."

Alan T.
Alan's Hobby, Model & RC FAQ Web Links
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Old Mar 07, 2014, 08:07 PM
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I have proof of delivery and signature, so they definitely received it.

I did exactly as they told me over the phone - printed the form and just sent them straight to the service center address.

I guess I'll call on Monday...

Thanks.
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