Originally Posted by Estiavilla

The root of the problem starts with the buyer, why choose GLB ? Because its insanely cheap...and you expect top classs services?

Buying from GoodLuckBuy, you really need a lot of GOOD LUCK in order for your goods to arrive at your door !

So support your local hobby shops sometime, at least you got to see and feel the physical product before buying.

And why pay 3-4 times the price of the real value? if you enougth st%@#$ to do that go for it, buy local ! if you like to 120$ for 15c lipo! yes! go for it !

If you are going to order from an Chinese online retail shop, you have to have realistic expectations about what you are getting into. Remember that the web-shop is just a sales portal for hundreds of different Chinese manufacturers. Some small, and some big.
There is no giant storage room with all the products neatly stacked, just waiting to be shipped as soon as you place an order. Instead the order is forwarded to the manufacturer of that product. And depending on how they are with stock, you might even have to wait for them to manufacture a new batch (JIT manufacturing). And if you order multiple products in one order, you might even have to wait for more then one manufacturer.
So you have to develop a certain "fire and forget" mentality when ordering from such shops. Your order is just not going to be at your door the next couple of days or weeks for that matter. So just forget about the order, and be happily surprised when it finally arrives.

In my experience with Chinese retail, GLB is actually one of the better ones when it comes to service and responsiveness. I have made about 60 orders from GLB so far. And never had a package gone "missing". The few that did not get delivered, where refunded at their own initiative with a message that the product could not be delivered. And any real problems I have had with products has been handled adequately (usually a full or partial refund to compensate for the product not matching the description).

Of course all of the above is quite valid. However, the best chinese suppliers do make an effort to ensure...

1. Their orders are in fact going out and not being held up anywhere.
2. The stock amount and quality of their products are consistent.
3. There is open communication to the buyer.
4. All of the above has some consistency.

Point 4 is probably the one that traps a lot of people. With GLB in particular, I have had zero issues until the last two orders. One item was totally misrepresented and arrived damaged anyway, and the other seems to have not been shipped for 2 months. Now GLB seems uncontactable as well. That's the deal breaker as far as buying from GLB again.

With another (very popular) website, a tracking number was actually supplied for the order. 6 weeks went by and no item. One paypal complaint got my money back almost immediately, with no communication or complaint at all from the seller. And it was not a cheap item I may add. What went on with that one is anyones guess

Originally Posted by jab

If you are going to order from an Chinese online retail shop, you have to have realistic expectations about what you are getting into. Remember that the web-shop is just a sales portal for hundreds of different Chinese manufacturers. Some small, and some big.
There is no giant storage room with all the products neatly stacked, just waiting to be shipped as soon as you place an order. Instead the order is forwarded to the manufacturer of that product. And depending on how they are with stock, you might even have to wait for them to manufacture a new batch (JIT manufacturing). And if you order multiple products in one order, you might even have to wait for more then one manufacturer.
So you have to develop a certain "fire and forget" mentality when ordering from such shops. Your order is just not going to be at your door the next couple of days or weeks for that matter. So just forget about the order, and be happily surprised when it finally arrives.

In my experience with Chinese retail, GLB is actually one of the better ones when it comes to service and responsiveness. I have made about 60 orders from GLB so far. And never had a package gone "missing". The few that did not get delivered, where refunded at their own initiative with a message that the product could not be delivered. And any real problems I have had with products has been handled adequately (usually a full or partial refund to compensate for the product not matching the description).

but is normal i have to wait 23 days to canada and still waiting for my order?
never have problem with,hobbyking,sunsky,bangood , maybe the customs inspection at the border of canada are slow but never more than 18days also i have send my email and i still don't have new from GLB so i am gonna wait another 3-4 and start paypal dispute

Why don't you contact GLB on skype before you start a paypal dispute?
I agree their Live Support is totally useless. But once you talk to them on skype, you surely will get help.

GLB have been responsive by mail for me. But it sometimes takes a day or two before you get a dialog going. But once it has started replies are quicker.

And the sad thing is that all those people screaming bloody murder when their package isn't hand delivered the next day and threatening with pay-pal withdrawals the moment they are unhappy about anything, are probably swamping service and preventing them from helping people with real problems.

Originally Posted by windfou

but is normal i have to wait 23 days to canada and still waiting for my order?
never have problem with,hobbyking,sunsky,bangood , maybe the customs inspection at the border of canada are slow but never more than 18days also i have send my email and i still don't have new from GLB so i am gonna wait another 3-4 and start paypal dispute

Hi
I live in Toronto Canada, I have placed order thru GLB several orders no issues here ( couple of orders) it arrived after 20 working days
Shiu

Originally Posted by jab

GLB have been responsive by mail for me. But it sometimes takes a day or two before you get a dialog going. But once it has started replies are quicker.

And the sad thing is that all those people screaming bloody murder when their package isn't hand delivered the next day and threatening with pay-pal withdrawals the moment they are unhappy about anything, are probably swamping service and preventing them from helping people with real problems.

hey! is been 24 days ! can i complain a little bit ? free shipping all around the world is 15days max 18 and now am waiting 24 days you think its normal! never i complain for 3-4 days but for 10 days i think i can complain

Originally Posted by exopackshiu

Hi
I live in Toronto Canada, I have placed order thru GLB several orders no issues here ( couple of orders) it arrived after 20 working days
Shiu

thanks for the reply , 20 days that mean the package will be in my door tuesday i hope ..

.
GLB is a juice shop
14 days not being dispatched / no answer

If you pay 1$ for registerd mail your order will be dispatched in 1 or 2 working days. I have ordered something from GLB and I have received item in 8 days from China to Slovenia.

UPDATE i receive my package today so 25 days to canada is quite slow compare to other company anyway i have my package its the most important thing but i am not sure i will buy more from glb

so i manage to build the atg quad but 2 of the boom have crack and just test it and twist it with my finger but the crack is worst so i have to go purchase some wood tomorow so i can fill the boom and give him more strength but otherwise i think its a great value for the price , if i can find aluminium boom or 16mm carbon fiber will be great

Originally Posted by exopackshiu

Hi
I live in Toronto Canada, I have placed order thru GLB several orders no issues here ( couple of orders) it arrived after 20 working days
Shiu

Originally Posted by JUERGEN_

.
GLB is a juice shop
14 days not being dispatched / no answer

Originally Posted by er9xuser

If you pay 1$ for registerd mail your order will be dispatched in 1 or 2 working days. I have ordered something from GLB and I have received item in 8 days from China to Slovenia.

Originally Posted by windfou

UPDATE i receive my package today so 25 days to canada is quite slow compare to other company anyway i have my package its the most important thing but i am not sure i will buy more from glb

guy when you say good luck! it a good one they send me the hexacopter deluxe carbon!!! lol!!! my order was the fiberglass x4!! i am lucky to wait so long but
now you know there something wrong with this company ! lol!

Have placed plenty of orders and I've never had much hassles with GLB in the past (other than double the RCTimer.com shipping times).

Anyway, so I now placed a large (>$150) order on 28 sept. The website got updated almost immediately stating it had been shipped but there was no tracking nr. on the website so I didnt expect it was shipped. I did receive an email acknowledging the order.

Two weeks later, still no number so 11 october I sent an email on asking about the missing tracking nr.

Same day I receive an email saying they had just returned from the Chinese holiday (6day holiday which ended 6 october btw) but that an item was out of stock

12 october I received an email saying it had been shipped, two tracking nrs were included. (??)

17 october the tracking site states the order has arrived and is now being processed for shipping. Has not yet left the country....

It seems GoodLuckBuy time is of a different dimension to the rest of the planet?