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Old Mar 16, 2012, 08:11 PM
rkathner is offline
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United States, NC, Raleigh
Joined Aug 2011
35 Posts
Horizon Hobby - Thank You!

Reading through all of the doom and gloom in this forum, I thought I would share a recent experience I had with Horizon Hobbies.

I purchased a Leader 480 ( my first balsa plane) from them, and found that both wings where missing the front tabs where the wing bolts to the fuse. No huge issue in reglueing th, but the left wing tab was not in the box.

A call to HH support line advises me that the replacement wings are out of stock - but, if she could she would take a wingset from a full kit. Three days later, brand new pair of wings appear on my doorstep (fully intact!).

I call that GREAT customer service!!!!!
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Old Mar 17, 2012, 03:21 AM
NZ_Nitro is offline
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New Zealand, Waikato, Hamilton
Joined Aug 2005
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nice to hear a positive outcome
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