|Dec 02, 2013, 03:20 AM|
hi anyone ordered any 9 mm epp foam from rcfoam latley and got the right stuff? last time i ordered 9 mm i got about 6mm and it was as brittle as depron
|Yesterday, 12:21 AM|
They used to be a great company to deal with...and had great quality and customer service....but....since they moved to Colorado... it was down hill from there...
here is a copy of the BBB complaint I filed..
Seems their just as arrogant and in denial of the problems that existed when i quite buying from them
RCfoam used to be a good place to buy foam...and had great service selling a quality product...when they were in Atlanta GA..but when they sold and moved to Colorado Springs, their quality of materials as well as customer service went south horribly.
case in point...
about a year+ ago I was making foam kits and ordering their depron Aero...and would get quality materials , cut and packed nicely ...I required foam that was cut to the advertised width ....15" if I remember correctly... They advertised it at the width I needed...so i placed orders... The pieces they sent were at least 3/4 " short and looked like they had been cut with a Ginsing knife (ragged) and crooked (wasnt even square)
Several pieces looked like they have been ran over with a shopping cart wheel...There was very few pieces I could salvage to cut the orders I had to fill.
I sent an email and they said there was no problem with their cutting nor material and resent the order...but it was done the very same way.
I lost business because they sent bad material and I had too little to make my shipments.
Their response was they still had no problem with material quality now cutting..and refunded my money. Since they are the only supplier in the US of Depron Aero... I cannot order from any one else..
I waited a year to see if maybe their quality and cutting returned to the good level it was when they were in Atlanta...and placed an order...but they cancelled the order and stated they refused to ship to me...holding a very unbusiness like grudge due to their mistakes , not mine.
I would like to lodge a formal complaint about their business and customer relations..which are very poor.They advertise a 'hassle-free customer experience and return policy' but are actually exactly the opposite and I cannot see where they could actually be successful ...too sad that they are the only supplier of this material and I hope other companies/customers have never had to go through what I did with them.
...so for what its worth... maybe people can consider whether they wish to take the chance on them...
I never asked for a refund... but foam that was cut the width they advertised ......maybe this should be posted in another thread...dunno
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