Seems to me that the cheap sources are cheap because they don't pay to have people to attend to problems quickly. A lot of the small suppliers don't seem to have much but their automated shopping cart systems and one or two humans that may not even comprehend or speak english. You will usually be better off buying from Horizon/Park Zone, Tower or major online sources or ordering through your local hobby shop who gets popular items quickly from a local supplier. There is not much profit margin in hobby items from Asian suppliers so customer support often suffers.
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