SMALL - Telemetry SMALL - Radio
Thread Tools
Old May 26, 2010, 09:12 PM
stekeye is offline
Find More Posts by stekeye
Registered User
Tomball, TX
Joined Nov 2009
219 Posts
Question
Philip Workshop R/C Customer Service

Does anyone have any first hand experience ordering from this company?? And if so, how is their customer service? I did not find anything on them in the vendor forum. Their website says they are from Hong Kong and they sell all sorts of EDFs.

Their website is www.pw-rc.com

Thanks in advance

Stekeye
stekeye is offline Find More Posts by stekeye
Reply With Quote
Sign up now
to remove ads between posts
Old May 26, 2010, 09:15 PM
jdlilfan is offline
Find More Posts by jdlilfan
Registered User
jdlilfan's Avatar
United States, IN, Indianapolis
Joined Mar 2010
900 Posts
Phillip is very quick to email and good at making sure the customer is happy. I ordered the A380 from them. Shipped EMS and arrived from Hong Kong to Indiana in 4 days....better than UPS with the usual suspects!
jdlilfan is offline Find More Posts by jdlilfan
Reply With Quote
Old May 26, 2010, 09:16 PM
muzik59 is offline
Find More Posts by muzik59
AEROBOT
muzik59's Avatar
Socal
Joined Jan 2009
318 Posts
Quote:
Originally Posted by stekeye View Post
Does anyone have any first hand experience ordering from this company?? And if so, how is their customer service? I did not find anything on them in the vendor forum. Their website says they are from Hong Kong and they sell all sorts of EDFs.

Their website is www.pw-rc.com

Thanks in advance

Stekeye
I have...his name is Phil and his customer service is 100%. As a matter of fact, I'l be ordering some stuff from him next week.
good luck...
muzik59 is offline Find More Posts by muzik59
Reply With Quote
Old May 26, 2010, 09:16 PM
sperry is offline
Find More Posts by sperry
Registered User
St.Petersburg, FL
Joined Feb 2004
1,409 Posts
Just first rate in my experience. He went way out of his way to replace a part that was bad on a model I had ordered form him.
sp
sperry is offline Find More Posts by sperry
Reply With Quote
Old May 26, 2010, 09:36 PM
j3tman is offline
Find More Posts by j3tman
Were..is..my..Super..Suit ..
j3tman's Avatar
United States, NE, Papillion
Joined Sep 2009
2,512 Posts
i ordered 2 gws 64mm fans and they came in great condition, he is very good at keeping in contact with you. The only thing bad is the shipping but hes all the way out in hong kong so what can you say.

he is a good guy

j3tman,
j3tman is offline Find More Posts by j3tman
Reply With Quote
Old May 26, 2010, 09:53 PM
stekeye is offline
Find More Posts by stekeye
Registered User
Tomball, TX
Joined Nov 2009
219 Posts
Thanks for the quick replies fellas. I appreciate the intel.

Stekeye
stekeye is offline Find More Posts by stekeye
Reply With Quote
Old May 26, 2010, 09:55 PM
Lexta is offline
Find More Posts by Lexta
Registered User
Lexta's Avatar
Victoria BC Canada
Joined Jan 2008
1,925 Posts
Simply excellent.
Lexta is offline Find More Posts by Lexta
Reply With Quote
Old May 27, 2010, 12:27 AM
delperena is online now
Find More Posts by delperena
Registered User
Joined Feb 2006
557 Posts
I agree with everyone here.

In replacing an edf/motor/esc that failed in flight - he replaced the combo from a new "box" and sold the remains (airframe) to his friend in HongKong.

Yes, he shouldered the loss.

Del
delperena is online now Find More Posts by delperena
Reply With Quote
Old May 27, 2010, 01:21 AM
FresnoJay is offline
Find More Posts by FresnoJay
To drive or to fly......BOTH!!
FresnoJay's Avatar
USA, CA, Clovis
Joined Apr 2007
6,217 Posts
Phillip is a class act. A real pleasure to deal with and communication is excellent. You wont be dissappointed.

Jason
FresnoJay is offline Find More Posts by FresnoJay
Reply With Quote
Old May 27, 2010, 01:28 AM
Dark Angel is offline
Find More Posts by Dark Angel
skunkworks
Dark Angel's Avatar
United States, CA, Clovis
Joined Apr 2008
1,536 Posts
Quote:
Originally Posted by FresnoJay View Post
Phillip is a class act. A real pleasure to deal with and communication is excellent. You wont be dissappointed.

Jason
I agree had no probs with my purchase
Dark Angel is offline Find More Posts by Dark Angel
Reply With Quote
Old May 27, 2010, 07:04 AM
kydawg1 is offline
Find More Posts by kydawg1
"Aircraftus Fragmentum"
kydawg1's Avatar
United States, MI, Detroit
Joined Mar 2007
4,374 Posts
Top Notch.
kydawg1 is offline Find More Posts by kydawg1
Reply With Quote
Old May 28, 2010, 11:09 PM
Ks.jetflyer is online now
Find More Posts by Ks.jetflyer
Registered User
Newton, Ks.
Joined Feb 2004
247 Posts
I've purchased several jets from pwrc. No problems.
Ks.jetflyer is online now Find More Posts by Ks.jetflyer
Reply With Quote
Old May 29, 2010, 01:19 AM
jpaus is offline
Find More Posts by jpaus
Down Under
jpaus's Avatar
Joined Aug 2009
331 Posts
agreed, had a few dealings and every one was without problems.
jpaus is offline Find More Posts by jpaus
Reply With Quote
Old May 30, 2010, 09:19 AM
rob737 is offline
Find More Posts by rob737
Registered User
United States, CT, Guilford
Joined Nov 2008
1,461 Posts
i have purchased four jets from him.....he's great! awesome customer service, and he is very quick to ship.
rob737 is offline Find More Posts by rob737
Reply With Quote
Old May 30, 2010, 10:01 AM
Jack Brewer is offline
Find More Posts by Jack Brewer
Registered User
United States, IN, Lafayette
Joined Dec 2003
418 Posts
I have done several purchases with Phil, he is great and concerned with your order. He takes good care of you.
Jack Brewer is offline Find More Posts by Jack Brewer
Reply With Quote


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Data Customer Service.....Good or Bad? 2sicMiniT Car Talk 11 Jun 15, 2010 11:01 PM
Help! Did I just smoke my RX and ESC? : GraysonHobby Customer Service phildoubleday Power Systems 12 Apr 15, 2010 02:12 PM
Discussion Millennium R/C is the best at customer service galaxiex Millennium R/C 5 Jul 17, 2008 04:56 AM
Wild R/C has awesome Customer Service!!! flipower Scratchbuilt Indoor and Micro Models 2 Jul 03, 2003 01:37 PM