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Old Apr 15, 2013, 02:19 PM
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Hungary, Heves, Eger
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Banggood - Its great!

I must post this, refuse to write good things in a bashing topic coz someone had a bad luck.

In here I only talk about orders from BG chineese warehouse in my case delivered to EU. The experiences I share apply only to that warehouse, prices, packaging and everything.

If you are new to Banggood and want to make a purchase, use this referral link: http://www.banggood.com/?zf=145044(click twice and use the second window to register) and I thank you. You can also invite after registering.

my previous post:
"My first order from banggood was a v202 and a set of wires, they came frome separate warehouses, the v202 arrived in 14 days from china and the wires arrived in 19 days from Gaza(If I understand it correctly) to middle eastern Europe. That was great, the order had tracking number which I could follow and also I forgot to tell them to declare less in the invoice and they did it themselves anyway, that is also great. After making this order I ordered a smoke detector just alone without tracking number for a few dollars and a few days after that 3 small led lamps few dollars again, they havent arrived yet since 26 days but I hope for the best. Now I made an order again, some spare parts and charger for the quadcopter, a hat and such things for 58bucks. I have a tracking number for this. Also this crap about chineese companies is just it... crap... I couldnt even consider my the rc projects if it werent for china. They want to sell as much as they can that is their goal, not to cheat their customers. Also on bg there is paypal which I used so if there is a problem yes, time is lost but hopefully not money and the benefits outway the risks for me that is. "

2013.04.15. Today I recieved a ladybird canopy for the v202, I forgot to mention that order in the last post. It was an alone order 1.2bucks no tracking number and arrived to middle-eastern europe in 30days. Im satisfied. still waiting for the led flashlights and the smoke detector, those should arrive nowdays. After those my last order was complicated, about 8 different things and various quantities. See if that comes everything in order...

update 2013.04.24. All of the ordered stuff came as expected in my mix order, arrived in 12days to Europe. No bad things yet, great.

update 2013.04.26. Important note regarding small orders without tracking number. Only consider these orders if you trust your local postal service. I had a problem because most likely the first delivery was not successful(we werent home) and without tracking number they cant give any info about anything in my case and no second delivery attempt. I got 1 out of 3 small orders because of this so lost 8 bucks. Still its not banggood's fault and other than that spent 220ish so far and you get a tracking number above 25usd(this is from the chineese warehouse). I would advise to reach that if you are planning to order, altho you can get it for I think 1.7usd if you are below 25usd(from chineese warehouse). Tracking number is key when buying anywhere from china not just BG and everything is fine.

update 2013.04.30. Now I spoke with their customer service twice using livechat. My new order was on backorder, coz the v212 was out of stock, and the assistant I spoke to said it will arrive in 1 or 2 days and she asked if I want to wait or want a refound. I of course will wait just wanted to know the status, also if you post on their forums with order number they respond there as well. Noone mentioned the coupon system yet here, which is also great, get them for posting reviews, pictures and videos on products and can be used for discounts on any order.

update 2013.05.14. I had the backorder and made another order in the meantime and they both got shipped together. I was a little concerned about customs coz there were 2 mins between the 2 checks. No problem all arrived as ordered.

update 2013.05.16. There is a problem in the site right now, I cannot post pictures. First I sent a mail through their on the site chat service, but no response in days so I found another adress and sent a mail to chenmu@banggood.com I got a response in minutes saying: "It is very kind of you to tell me this informations,maybe there is something wrong with the Posting the Picture,but now is 00:40 AM in China,You have to wait for you.Thanks again" Still bad english but Im still satisfied with the response. The issue since has been resolved.

update 2013.10.02. I made an order on the 3th september and to this day there is no info on the tracking number provided. This is the first time I waited this long, unfortunately I also didnt get a response yet from customer service to my last mail, spoke with them on live chat before and they assured me it is coming. At this point I had to open a paypal dispute in the manner that I would like my goods and not the money back, lets see what happends. Im hopeful that this is just a one time glitch, they handle a lot of orders and sometimes mixups can happen. Will update you on the outcome ofc.

update 2013.12.13.
My package was held back once and got sent back to them, then I was offered a refound but I didnt want that so my package was resent and it was a long shipping second time around but it finally arrived and Im happy with it. The only thing it cost me was time but I can live with that, delays can happen if you order from the other side of the world.
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Old Apr 26, 2013, 03:16 PM
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Old May 15, 2013, 08:33 AM
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I never seen a more insulting online shop then BANGGOOD !!!

Be AWARE !

I did order a DV04 camera from there ... and they state as shipped on day X ... but for the HongKong post, this tem was arrived 2 weeks after day X.

From payment to deliver at home to almost 2 MONTHS !

Also .. I GOT a defected ITEM !!! And no refund !!!

Hoping for a refund, I did order a new DV04 from them (I really would like to have this camera) ...

And again ... pay on day X, shown as shipped after 2 days ... but ... China Post (this time they send over China Post .. strange stuff) ... state that this item has been received almost 2 weeks from the time that BandGood state as shipped.

I should not add that I made my first payment on February ...and still I have nothing then a defected DV04 and a hope to get in some weeks a working DV04

Shipping time from eBay and HobbyKing is WAY WAY faster and it is handle without JOKES
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Old May 15, 2013, 10:26 AM
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Hungary, Heves, Eger
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Again, you ordered one item, had trouble with shipping its not even banggoods fault and regarding the defected part I never had an issue like this but just read about an incident with a v212 which kept falling from the sky and BG offered to send a new rx board to the guy while it isnt even clear thats what caused the problem... Shipping times are strange things again, so far 29 days was the most and 13 days the least from BG, I have about the same track record with HK except one order which arrived in 7days crazy fast from making the order. However saying that shipping from hk is always faster is nonsence.
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Old May 15, 2013, 10:59 AM
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Originally Posted by CReal View Post
Again, you ordered one item, had trouble with shipping its not even banggoods fault and regarding the defected part I never had an issue like this but just read about an incident with a v212 which kept falling from the sky and BG offered to send a new rx board to the guy while it isnt even clear thats what caused the problem... Shipping times are strange things again, so far 29 days was the most and 13 days the least from BG, I have about the same track record with HK except one order which arrived in 7days crazy fast from making the order. However saying that shipping from hk is always faster is nonsence.
2 orders ..had a 2 weeks delay between their shipped statement, and the report from the China post about when the package have been received .. I'm not speaking of total ship time. This is up to the post

But ... it is looking they are cheating on the shipping time for some items ... since the report from post it is trustable ... and there is 2 weeks from time of shipping from banggood, and first tracking information ...

Delivery was 2 months , for the first item ... and still waiting for the second ...

I had before 6 order from banggood, and I was always happy with the time and goods that I good ... but now .. for the same item two time .. same bad joke ... and huge delay
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Old May 15, 2013, 02:49 PM
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I have some theories about this shipping issue. I dont think its some cheating because if they change the order status to shipped that means they dispached the goods... not necessarily to china post or hk post or whatever but to a local logistic company that handles the orders and they provide the tracking number which only gets info on it when they actually send the named stuff. I can also imagine that when it changes to shipped your box will get into a room awaiting said logistics company to pick it up, this can also be the case which can explain the sometimes long delay in shipping info. This is just speculation but I dont see the point of changing an order status to shipped when the action requires to do that doesnt happen. They are dealing with huge number of orders and if they would do that it would be chaos and noone ever got anything. Im an optimist in these matters, I can accept delays and these delays can be expected from any vendor in china unless you pay ems but sometimes even then.
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Old May 17, 2013, 11:02 PM
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banggood has good prices and tcustomer service is slow but ok. I've also placed multiple orders over $25 and I have NEVER received a tracking number. I placed an order which was received damaged and broken because they shipped it in a thin, cheap bag not once, not twice, but three times after confirming with their CS every time that it would instead be shipped in a box as not to be bent and damaged. That being said they did refund it after the third one received was also damaged from their incompetence. If time is not of the essence, and you are willing to pay cheap prices for cheap services then buy all means buy from them. I have made another recent purchase because i trust if it's DOA they will refund it but I don't expect to receive it for a few weeks.
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Old May 18, 2013, 04:03 AM
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If you place an order above 25 usd you get a tracking number, this can change if you use coupons. Also for like 1,7usd or something like that you can get a tracking number below 25usd. All my orders were packaged nicely, I got a single ladybird canopy in one order and it was in a little box rapped in like 3 layers overall. Also the waiting time is not always that long, it just can be as with any other vendor like I said before. The most shipping time was 30 days... from hk it was also 30 days... I ordered once from aliexpress, that came in 27 days... bg does not stand out either way, I consider them one of the better vendors in china thats why I opened this article. Get the tracking number, pay for it or reach the limit and you get your moneys worth. Regarding damage it also depends a lot on your postal service, I get stuff like opened by customs and not properly repackaged and some stuff that was in a box they couldnt fit back in and just taped to the side etc. however no loss from this conduct so far. Also did those damaged goods arrive nowdays or some time ago? They are trying to improve, asking for suggestions on their forums and there is a "product request" section now were there is a form you can fill out about any product you would like to buy with the price you preferred to pay for it and such.
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Old May 18, 2013, 04:38 AM
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Originally Posted by CReal View Post
If you place an order above 25 usd you get a tracking number, this can change if you use coupons. Also for like 1,7usd or something like that you can get a tracking number below 25usd. All my orders were packaged nicely, I got a single ladybird canopy in one order and it was in a little box rapped in like 3 layers of stuff overall. Also the waiting time is not always that long, it just can be as with any other vendor like I said before. The most shipping time was 30 days... from hk it was also 30 days... I ordered once from aliexpress, that came in 27 days... bg does not stand out either way, I consider them one of the better vendors in china thats why I opened this article.
Normally HK order come to my door in 2 weeks, rarerly in 3 weeks ... never longer

The 6 lucky order from BangGood arrived in 2 weeks ...

Only in 2 order (still 25% of my order) and for the same item (27$) .. it took 2 weeks only for banggood to bring my package to their local post ... this is totally unacceptable ... I expect a seller to go to post at least in 2/3 days from order, not after 2 weeks .... HoobyKing and most of eBay bring the package to local post the next day from order

The first order took almost 2 moonth to arrive , the second of these unlucky one is still not arrived after 1 month

When an order take over 1 months using paypal is mandatory to open a case, else after 40 days therr is no more paypal support in case of problem ...

I think for some items they are playing not correctly, or they suffer from some supplier latency ...

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Old May 18, 2013, 07:05 AM
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I agree, in some cases there is delay, if I had an order with tracking number that didnt arrive in time I would also open a case at paypal like in the 35-40day period, to me this didnt happen yet.

Quote:
Originally Posted by live2rc View Post
...I've also placed multiple orders over $25 and I have NEVER received a tracking number...
I just realized you proly ordered from the usa warehouse, Im only talking about orders from the chineese warehouse. Ordering in the usa from bg might be totally different experience coz of different warehouse means different staff etc... from chineese warehouse there is no packaging issue like the ones described above for example. Also the 25limit for the tracking number and below that the 1.7usd which you can get the tracking number for applies to the chineese warehouse only.
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Old May 22, 2013, 07:46 PM
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I have ordered many things from them. It is worth it. No problems.
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Old Jun 29, 2013, 10:31 AM
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Originally Posted by CReal View Post
I agree, in some cases there is delay, if I had an order with tracking number that didnt arrive in time I would also open a case at paypal like in the 35-40day period, to me this didnt happen yet.


I just realized you proly ordered from the usa warehouse, Im only talking about orders from the chineese warehouse. Ordering in the usa from bg might be totally different experience coz of different warehouse means different staff etc... from chineese warehouse there is no packaging issue like the ones described above for example. Also the 25limit for the tracking number and below that the 1.7usd which you can get the tracking number for applies to the chineese warehouse only.
Odd that you say that since I have placed three orders from BG since May 24th, all from the chinese warehouse, all above 25$us and none had valid tracking numbers. By valid I mean they were useless to get status beyond their "logistics" or the chinese border. Even then, the dates and information was off.

When BG reports "shipped", it seems to be "passed to logistics". The order than goes to be received by the later's processing location which then ships the order AGAIN to finally reach the state of heading out of China. From there, I was always left blind, fingers crossed, about order status.

My first order, May 24th, was held at BG because one item was on backorder. I had to do a fewcemails and a successful online chat to get the order split during the chat (june 6). The first half was received at my door, in Canada, about ... 11 days later. The second half left, after many emails and no successful chat, on June ... 24 or so. The other two orders were placed around mid June and shipped around June 24 as well. No valid tracking numbers, beyond the status indication given above : left BG, entered logistics, ... reaching China's border. I keep my fingers crossed, hoping to receive the goods in about a week or so.

Yes, like many other similar places, BG is not the most upfront ... Possivly the language barrier, but likely just mass confusion between the automated order taking through the likely manual warehouse picking and processing all the way to the border. Then, it's all up to your country's further processing to reach your front door.

Just to compare, I also placed a WEB order with WheelSpin Models, out of the UK. It was for the item BG had on backorder for so long. Of all things, an asian made product. I paid more for the product. I also paid a substential amount for the lowest shipping option. I had complete tracking information all the way to my accepting the package since I had to sign for it. Total time from order to receipt of goods, including a weekend : about 7 days, half of which was to do the last 400 km to my local Canada Post office for pick up which I did the day I received the delivery attempt notice !

I also placed orders from a canadian online hobby shop and some US specialised hobby suppliers as well as purchasing groups (TeamBuy, DealTicker and NoMoreRack). All had delays withe the quickest being about a week even with "expedited" shipping fees. The one online hobby shop preferred having an item sitting in one of their brick and motar store front shelf collecting dust for over a month rather than shipping it to an online paying customer. I had to email them twice to eventually get them to transfer the item from the store to their warehouse which processes the online orders. That took a couple of weeks, and several emails on my part to keep them on their toes, before actually having the item shipped to me. So a few more days to actually receive ... All within the same country and no more than about 500 km total between all involved parties !!

BG, in my little experience to date, is confusing (language barrier not helping), is taking a risk (no usefull tracking for orders which are prepaid) and is on the other side of the planet ! But it is much cheaper (lower item cost AND free shipping) and no worse than my other experiences through web based suppliers. PayPal gives a bit of a financial recourse. However, you have 45 days from the time the payment is made ... That's the second you click the order button, not the date the items might of left a warehouse nr the date you might of received some DOA or damaged goods !

It's a caveat emptor, if my latin is still any good, kind of world : buyer beware.
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Old Jun 29, 2013, 07:57 PM
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Thank you Frangio for sharing your experiences in detail, you have a very realistic view about the whole process that everyone benefits from and helps to make the decesion to order or not. Great post.

Just one note about the tracking issue. When I see the first info about the goods that is usually "shipped to overseas" from that moment it arrives in my country in a week constantly regardless where I order from in china. When it arrived to the country it is usually around 3 buisness days till I receive the goods. That's how it goes in my case and the first info on the tracking number is the thing that varies with supplier, hk is faster than bg usually. Not always.
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Old Sep 03, 2013, 08:04 PM
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http://track-chinapost.com/startairmail.php
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Old Sep 09, 2013, 04:28 AM
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Again ...

Made an order on 19th August, with immediate payment.

Per the china post, this package has been given to them on 6th September

This is almost 3 weeks for the BangGood shop to pack and bring my good to the post ... way way too much.

BangGood has very good prices, and a selection of product that sometime is hard to find somewhere else ... but ... this delay really sucks.

It could have been my last order from them.
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