|Sep 20, 2014, 10:11 AM|
Joined Sep 2014
What type of service is available after purchase? Which vendors offer the best after purchase service? Does Imax offer good service?
|Sep 20, 2014, 11:18 AM|
Joined Oct 2004
My advice - purchase any of these chargers from this vendor and you'll get the best available charge equipment from a vendor with world class service: http://www.progressiverc.com/chargers/battery-chargers
Welcome to RCGroups!
|Sep 20, 2014, 11:37 AM|
Hitec chargers are also a good choice. Their customer support is first-class, they have a repair facility in the USA (San Diego), and their turnaround time is remarkably short.
Note: I own Hitec X2, X4, and X4 Micro chargers and none of 'em have ever needed service. They upgraded my Multiplex Royal Evo 12 transmitter to the latest firmware, though, and I got it back in 6 days.
|Sep 21, 2014, 01:53 AM|
If you want service you need to use a reputable, CONTACTABLE merchant. If you buy cheap Chinese chargers from overseas I personally would consider it disposable. You may be able to get replacements....maybe.....but you most certainly can't get it fixed.
FWIW there are a mess of IMAX B6 chargers on the market (beware eBay) that are fakes and may not of decent quality.
|Sep 21, 2014, 08:18 AM|
Joined Jan 2002
Revolectrix is one of the few vendors that actually services their chargers. They have a service center right here in the USA that can service and repair under warranty or out of warranty chargers
Questions to consider when purchasing a charger:
1) Is a service center available in my home country? If not, where is the closest one?
2) Are the units actually serviced by a repair technician or simply replaced with another unit? If it's another unit, is it a brand new unit or a refurbished unit? Are non-repair services such as calibration available?
3) Does the service center handle out of warranty repairs? If so, how? Are out of warranty repairs charged a flat fee or based on parts and labor?
4) What's the typical turnaround time on having a unit serviced?
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