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Old Dec 28, 2011, 08:14 AM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
Discussion
Wrong Part Sent & Back Order Solution offer

ORDER #: yhst-17210252890263-241106
Hello NP!
You dudes sent me a GREY canopy instead of the WHITE canopy I ordered that goes on my red/white T-28.

Should I send back the grey one?
Will you ship me the correct part, please?

Also, your red cowl (60P-T28-06-Red) was listed as "in stock" when I ordered it, but I received a backorder notice the day after. But your email claims it was shipped....(see below)

Could you send me the grey cowl instead and I'll just paint it? 60P-T28-06-Grey

Quote:
Name Code Qty Each Options
----------------------------------------------------------------
cowl 60P-T28-06-Red 1 3.85
(Shipped)
UPS Tracking Number:
1ZX03V0303911844xx
canopy 60P-T28-05-Red 1 5.38
(Shipped)
UPS Tracking Number:
1ZX03V0303911844xx
propeller 60P-T28-07 2 2.12
(Shipped)
UPS Tracking Number:
1ZX03V0303911844xx
blade folder 60P-T28-08 1 3.08
(Shipped)
UPS Tracking Number:
1ZX03V0303911844XX
Subtotal 16.55
Shipping 12.33
Tax 0.00
Total 28.88
I'd paint the cowl white too if I could, but unfortunately I don't think I could paint those fine canopy lines & edges and more than that, I doubt paint would stick to that smooth plastic.

So I need the correct canopy and a red or grey cowl to "fix" my order.
Thanks,
Keith Mac
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Old Dec 28, 2011, 01:27 PM
Registered User
Joined Jul 2011
140 Posts
Hello,

I have changed the order to the grey cowl, and will have a replacement canopy shipped out to you.

Thank you,
Danny
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Old Dec 28, 2011, 04:45 PM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
Quote:
Originally Posted by NitroTechnician View Post
Hello,

I have changed the order to the grey cowl, and will have a replacement canopy shipped out to you.

Thank you,
Danny
Many thanks, NT!


Mac
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Old Jan 12, 2012, 07:03 PM
Flyin' low & slow T-28s!
MaladroitFL's Avatar
United States, FL, Vero Beach
Joined Feb 2011
3,324 Posts
Okay.... I've waited patiently for 15 days and not as much as a shipping notice has been sent -- never mind the parts...

So now what?
Should I give Sam a call?


Quote:
Originally Posted by NitroTechnician View Post

DECEMBER 28th

Hello,

I have changed the order to the grey cowl, and will have a replacement canopy shipped out to you.

Thank you,
Danny
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Last edited by MaladroitFL; Jan 12, 2012 at 07:25 PM.
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Old Jan 16, 2012, 06:07 PM
Nitro_Nancy's Avatar
United States, CA, Industry
Joined Jan 2011
589 Posts
Order Resolved

We have already placed a request to ship you out the canopy and cowl today. Please give our shipping department time to generate and update the system. Thanks for the patience and let us know how everything turned out



Quote:
Originally Posted by MaladroitFL View Post
Okay.... I've waited patiently for 15 days and not as much as a shipping notice has been sent -- never mind the parts...

So now what?
Should I give Sam a call?
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