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Old Nov 14, 2014, 01:41 PM
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Longmont, Colorado, United States
Joined May 2002
223 Posts
Question
PL 6 "Back" button

I just bought PL 6 and "Back" button does not work.
I press it and nothing happens. There is no "click" sound and no step back in the charger menu.
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Old Nov 14, 2014, 10:38 PM
President, FMA, Inc.
Tim Marks's Avatar
Joined Mar 2008
1,059 Posts
Quote:
Originally Posted by bastun View Post
I just bought PL 6 and "Back" button does not work.
I press it and nothing happens. There is no "click" sound and no step back in the charger menu.
Hi:

Sorry about that! If you purchased the PL6 directly from Revolectrix, if you phone the sales line on Monday and ask for Cindy, she can start a case for you and get the RMA process going. Alternatively, you can follow the steps at the bottom of the following Support page under the heading "to initiate a case online for any of the above:"

http://www.revolectrix.com/support_options.htm

If you purchased the unit from a dealer, you'll need to return it to the place of purchase.

Tim Marks
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Old Nov 15, 2014, 12:14 PM
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Longmont, Colorado, United States
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I bought it online from Revolectrix.
I sent email to support@revolectrix.com. It it right address ?
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Old Nov 16, 2014, 04:57 AM
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USA, GA, Marietta
Joined Aug 2005
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Quote:
Originally Posted by bastun View Post
I bought it online from Revolectrix.
I sent email to support@revolectrix.com. It it right address ?
As Tim suggested call sales direct and ask for Cindy. Ph 301-798-2770

Glen
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Old Nov 17, 2014, 10:04 AM
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Longmont, Colorado, United States
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Cindy sent me return authorization.
Thanks for help.
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