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Old Apr 16, 2011, 06:03 AM
I SEE NO SHIPS
dunc2504's Avatar
Somerset England
Joined Feb 2007
1,252 Posts
Careful!
John Hemmens

Hi.
Some of you may have read in my other post , the sad story of the boiler I ordered from John Hemmens of steamengines.co.uk in January.
Well despite constant emails ,all I have got is excuses and missed completion dates.
I have now had to call it a day ,and demant the boiler or refund by the end of this week , as this has gone on far too long.
Not once has he contacted me to give me a progress update .
I guess it is a case of buyer beware !
Dunc2504
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Old Apr 16, 2011, 08:52 AM
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-kno3-'s Avatar
Austria, Vienna
Joined Mar 2008
486 Posts
Sorry to hear about that. He does make some nice items, but what good if he can't deliver...
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Old Apr 16, 2011, 02:01 PM
Registered User
Somerset, UK
Joined Jan 2007
96 Posts
Sorry to hear that Dunc.

Fingers crossed that you actually get what you paid for.

Neil
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Old Apr 16, 2011, 08:56 PM
Just call me "Mo"
mogogear's Avatar
NE PDX OR
Joined Aug 2008
818 Posts
Not a good thing for a name that has meant quality for so long--Good luck for getting it sorted Duncan
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Old Apr 20, 2011, 02:58 AM
I SEE NO SHIPS
dunc2504's Avatar
Somerset England
Joined Feb 2007
1,252 Posts
Hi.
Still no reply from Hemmens
At the end of this week I will be forced to make a claim to try and recover the money ,so I can order a boiler from a company that actually do deliver and have customer service.
It annoys me whenever I see his adverts in the model boat mags , just a trap for the unwary !
Dunc2504
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Old Apr 20, 2011, 04:48 AM
Supersonic Engineering
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UK, Greater London, Uxbridge
Joined Mar 2001
3,160 Posts
Dunc - It may be worth dropping a note to the magazine(s) concerned, to inform them that one of their advertisers is taking money under false promises. In most views, that would amount to fraud.
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Old Apr 20, 2011, 06:11 AM
I SEE NO SHIPS
dunc2504's Avatar
Somerset England
Joined Feb 2007
1,252 Posts
Hooray!
The boiler is eventually here
And only two months late !
Dunc2504
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Old Apr 20, 2011, 06:46 AM
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Austria, Vienna
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486 Posts
Pix?
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Old Apr 20, 2011, 08:44 AM
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Bernhard BB's Avatar
Denmark, Capital Region of Denmark, KBH
Joined May 2007
499 Posts
Hi,,,great you get it a lot faster ...than it use to be,,,,?
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Old Apr 20, 2011, 10:15 AM
Tinkerer in Training
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Guelph, ON
Joined Sep 2004
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Glad to see it showed up, and looking forward to seeing the build progress!
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Old Apr 20, 2011, 10:25 AM
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Somerset, UK
Joined Jan 2007
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At 8.00 am you post on line that you are going to make a claim and at 11.11 am the boiler arrives. Now that's what I call the power of the internet.

Dunc. I'm so pleased it has arrived, but you really have to wonder why Hemmens are still in business.
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Old Apr 20, 2011, 03:09 PM
I SEE NO SHIPS
dunc2504's Avatar
Somerset England
Joined Feb 2007
1,252 Posts
Thanks Guys.
Pics are on my launch build blog.
Dunc2504
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Old Dec 05, 2014, 12:21 AM
FGN4048
fgn4048's Avatar
United States, IL, Batavia
Joined Feb 2012
123 Posts
I am well aware that this is an old thread, but I wanted to share that John Hemmens
has not changed his business practices since 2011, it still takes forever and is like pulling teeth
to get items which you paid for long ago!
I placed and paid for an order in March of 2014 and after many e-mails,
and excuses from him, I still have not received the items.
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Old Dec 06, 2014, 02:55 PM
I SEE NO SHIPS
dunc2504's Avatar
Somerset England
Joined Feb 2007
1,252 Posts
Hi.
I can share your frustration . The only comfort is that when the items eventually turn up , the quality is first rate.
Duncan.
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Old Dec 06, 2014, 07:08 PM
FGN4048
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United States, IL, Batavia
Joined Feb 2012
123 Posts
Quote:
Originally Posted by dunc2504 View Post
Hi.
I can share your frustration . The only comfort is that when the items eventually turn up , the quality is first rate.
Duncan.
I'm beginning to lose hope though, since there have been so many excuses and unfulfilled promises along the way!
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