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Old Apr 13, 2012, 08:53 AM
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Order shipped - not arrived

I placed a small order with HK and the website says it was shipped on 3-30-2912. Today is April 13, and the package is still a no show. I went thru customer support and asked about it. That was 4 days ago and no answer from them yet. I paid via paypal so if by Monday I have not seen the package I will file a claim for a refund for non-delivery. No tracking number for the shipment either.
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Old Apr 13, 2012, 09:29 AM
Merry xmas
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no tracking number? There is always a tracking number under your account at the right hand side of the order. Cut it and paste it into the relevant tracking. I have 70 orders and have never, ever, ever not got a tracking number? Post up a pic of the order line or the tracking number. If it's shipped and it's been as long as you say then it's either in customs or at your local PO.

Mark
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Old Apr 13, 2012, 09:55 AM
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nope.. no tracking number ..says not available..

2004239904 $25.77 Shipped PAID
We have received your payment and will process your order soon.
3/29/2012 12:11:00 AM IN PRINT QUEUE
Your order has been sent to the warehouse printing queue. If you do not have any backordered items, it will be printed soon. PRINTED
Your order has been printed in the warehouse and is being packed. SHIPPED
We have shipped your order. Thank you!
3/30/2012 4:48:43 PM No tracking Avail.
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Old Apr 13, 2012, 09:57 AM
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what shipping method was it sent? Was this from Hong Kong or the US warehouse?

The tracking should be to the right like in the attached shot of some of my orders. You can just make out the start of the numbers

Mark
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Old Apr 13, 2012, 10:06 AM
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It was ordered from the USA warehouse... Shipping was via something like international..?? Was a esc, shipping about $6.
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Old Apr 13, 2012, 10:11 AM
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my mistake it was ..International Air Mail ($40 limit) 0 - 100gr $2.99
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Old Apr 13, 2012, 10:16 AM
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I'm not familiar with the shipping internal to the US. All I can suggest is try live chat and just wait, it can take 10 minutes or more some times for them to get to you in the que. Sometimes it's within a minute. I guess it depends on the time and how busy they are.

Mark
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Old Apr 13, 2012, 10:40 AM
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Quote:
Originally Posted by skylane42 View Post
my mistake it was ..International Air Mail ($40 limit) 0 - 100gr $2.99
skylane42, it is not unusual to not get a tracking number for Int air mail. Your package may already be in New York sitting in customs by now. If I were you I would give it until next Wed or Thurs and if you have not received it by then you should call Pay Pal. It normally takes between 15 and 20 days to get an international air mail package from Hong Kong to me in California so just give it a little more time but don't wait more than another week.
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Old Apr 13, 2012, 10:52 AM
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Do they ship international Air Mail from US location to US location? Every single Air Mail package I have had from any vendor outside of Australia (registered or just standard Parcel Post) has always had a tracking number.

Mark
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Old Apr 13, 2012, 11:05 AM
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The international air option (cheapest and unregistered) does not have a tracking number. It will say unavailable on the order status. Nothing to be alarmed about. To get a tracking number the next option up, internaional air mail (registered) has to be chosen.
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Old Apr 13, 2012, 11:08 AM
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so you are thinking that it got shipped from Hong Kong not the USA warehouse where I thought I was?
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Old Apr 13, 2012, 11:14 AM
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Ahh coolies hoppy, that would explain it. Skylane, yep looks like you ordered it from the international warehouse. You can check that on your order. If you go to your order and click on the item, it should come up and if it's from the US warehouse it will have (USA Warehouse) including the brackets at the end of the description. If not then it's from the international warehouse in Hong Kong.

Cheers. Mark
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Old Apr 13, 2012, 12:38 PM
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If by some chance you did order from the USA warehouse then I would call Pay Pal immediately and open a dispute. If you receive a notice from Hobbyking telling you they will ship your package immediately if you drop the Pay Pal dispute politely tell them no and ask them to please cancel your order and take your refund. You can then reorder once you receive your refund.

My guess is that you inadvertently ordered from the international warehouse though and if that's true you really should wait a another week before you do anything.
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Old Apr 15, 2012, 07:28 AM
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Just to update you guys ... I got the package. Thanks for your help.


Bill
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Old Apr 15, 2012, 09:04 AM
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Your welcome. They aren't fast these days and as is said, patience is a virtue and with HK, a necessity.
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