Hobby-Lobby Service - EXCELLENT - Page 4

denial15 · Nov 02, 2009, 10:14 PM

This is incredible. I left a review for the plane on Hobby Lobby's website stating the problems I had with the plane and the service from Hobby Lobby over a week and a half ago. It has yet to be published.

How's that for service. They sell junk, refuse to back you up on it, then when you give a truthful and accurate review of the plane, they refuse to post it on the planes page. I wonder how many other bad reviews have been left for the plane that Hobby Lobby has kept from public eye. It's almost as if they want people to get hosed.

Maybe it's the economy's fault. Perhaps Hobby Lobby's sales are hurting so bad they have had to descend to such poor and unethical business practices as this just to keep afloat. I've worked in the sales/service industry for over fifteen years. Over 5 years of that sales was on a national level. WOM advertising is the least expensive and simple ways to advertise. It's also the most productive and effective.

I can't believe you wouldn't even try and meet me in the middle by even offering a replacement airframe. The plane itself flies great. It's the ARF with the electronics that is junk. That's what I put in the review.

Why don't you post all of the reviews? People gripe about Hobby City's service, but even they have the decency to post even the poorest of reviews on their products. A communist nation is more fair, accurate, and truthful with their customers than Hobby Lobby is. That's amazing. Unfortunate, but amazing.

Flyboone · Nov 03, 2009, 09:54 AM

Wow, you are quick to jump to conclusions. I haven't had a chance to look at the reviews for approval in a while because we have been hard at work on our new catalog. We certainly post negative reviews is they are accurate. I'll look at them today.

Thanks,
Jason Cole
Hobby Lobby

Flyboone · Nov 03, 2009, 10:21 AM

I just went in and approved the reviews. I had to edit some of the falsehoods out of yours though.

After telling our sales manager that you noticed the servo binding, messed with it, flew it and crashed it, it seems extremely fair to me that he offered a discount on a new fuse and a free servo. We do stand behind our products.

Jason Cole

denial15 · Nov 03, 2009, 01:06 PM

Quote:

Originally Posted by Flyboone

I just went in and approved the reviews. I had to edit some of the falsehoods out of yours though.

After telling our sales manager that you noticed the servo binding, messed with it, flew it and crashed it, it seems extremely fair to me that he offered a discount on a new fuse and a free servo. We do stand behind our products.

Jason Cole

That's not what I told him. He assumed that because I stated the final conclusion of the problem in the first line of my original e-mail. Did I know it was the servo binding before I flew it? No I did not. Did the servo bind? Yes it did. As I stated in my e-mail and as I tried to explain to him, it appeared to be a problem relating to the settings, not the equipment.

I did not mess with the servo itself, or do anything that would cause any harm to the servo. Unless you think reducing the servo throw can be a terminal effect.

That's why this is so frustrating. You think I knew the plane was defected, but ignored it and flew it anyway. Why is it so hard for you to comprehend the truth? Why would anyone on Earth do that? It just doesn't make sense. It is not what happened. Plain and simple. I did not know the problem was the result of a faulty servo.

denial15 · Nov 03, 2009, 01:08 PM

Quote:

Originally Posted by Flyboone

I just went in and approved the reviews. I had to edit some of the falsehoods out of yours though.
....

And what do you feel is falsehoods about my opinion and feelings about the plane and the service I received?

mykel-t · Nov 03, 2009, 05:49 PM

Geez Denial what exactly would make you happy at this point?. You may be a little right and they may be a little wrong or vice a versa but to me they have always,,,, I said always Manned-up to the doing the "Right-Thing". Just me anyway.

denial15 · Nov 03, 2009, 06:19 PM

A replacement fuse and main wings would be great. I obviously don't want the ARF replaced as I would just remove the electronics and put stuff that works in there.

25% off of the fuse when more than that was damaged is in no way "manning up". I paid for the ARF. Due to faulty equipment the plane crashed. As stated on their website they will replace defective products within the first 30 days. the "manning up" thing would be to replace what I ordered. Instead, they are assuming I knew it was defective and flew it anyway. No amount of reasoning or explanation will change their incorrect assumption.

You pay for a product, it's defective and gets damaged and you have to pay for it again? I'm sorry, but that doesn't fly with me. And I hope it wouldn't with you too.

The reason this is so upsetting is how I was treated when I spoke to Larry Powell, and the absolute total refusal for anyone - at any time during this entire ordeal to find out what actually happened. Instead, they made the assumption I knew it was defective and flew it anyway. That I tinkered with the plane so much and did so many other things that there is no way to find out what happened. The only adjustment I made to the plane in anyway, shape, or form was moving the control rod to a hole closer to the elevator. The servo throws were reduced on the TX. There is no way either one of those could in anyway result in the servo jamming.

denial15 · Nov 03, 2009, 06:50 PM

Quote:

Originally Posted by Flyboone

Wow, you are quick to jump to conclusions. I haven't had a chance to look at the reviews for approval in a while because we have been hard at work on our new catalog. We certainly post negative reviews is they are accurate. I'll look at them today.

Thanks,
Jason Cole
Hobby Lobby

I concede, I was quick to judge on that one.

But you still edited my review. By you taking out what you don't like, it's still not an accurate representation of my dealings with the plane and my experience. But hey, it's your website, you can put what you want on there.

denial15 · Nov 04, 2009, 03:32 PM

Quote:

Originally Posted by mykel-t

Geez Denial what exactly would make you happy at this point?. You may be a little right and they may be a little wrong or vice a versa but to me they have always,,,, I said always Manned-up to the doing the "Right-Thing". Just me anyway.

Also, on September 16th, I sent additional information to Jason Cole letting him know the insurance on my credit card was willing to warranty the plane. Since Hobby Lobby was telling me I crashed the plane and it was NOT a problem with the servo, I wanted them to put that in writing so my CC company could do the warranty. That is why I was trying to contact Larry Powell again.

They won't even me "man" enough to put that in writing so my Credit Card company can warranty the plane - independent of Hobby Lobby. So not only will they not warranty their own faulty products, they won't even put what they told me in writing so someone else could do it.

I have no problem letting everyone know the truth about what has been going on for the last several months. Hobby Lobby are the ones that are keeping things from everyone else.

Jason, What are the "falsehoods" you had to edit out of my review? Larry told me I wrecked the plane and it was no fault of the servo. Why won't you guys even put that in writing so someone with actual "EXCELLENT" customer service can take care of it?

denial15 · Nov 18, 2009, 01:23 PM

Quote:

Originally Posted by denial15

Jason, What are the "falsehoods" you had to edit out of my review?

Larry told me I wrecked the plane and it was no fault of the servo.

Why won't you guys even put that in writing so someone with actual "EXCELLENT" customer service can take care of it?

Those weren't rhetorical questions. I would sincerely like an answer to those two questions.

Flyboone · Nov 23, 2009, 10:29 AM

Denial sent in a case that stated...

Quote: "I just purchased the Mini F4 Phantom on 30 July. I received it the first week in August. I noticed while I was programming the plane one of the elevator servos would bind in the "up" position occasionally. I tested it several times on high and low rates, and the problem only presented itself while on the high rates. I have since been flying on low rates where the problem has not previously presented itself during normal pre-flight checks."

That fact that the servo was binding before you flew regardless of high or low rates is a problem. You could have called in and got a new servo before flying. You flew it knowing that it had occasionally bound and crashed. That is your fault. We offered to replace the airframe and the servo so you could get back in the air. That wasn't good enough and you chose to resort to profanity on a phone call that we ended. That's not the way to handle a situation and we will not accept that kind of treatment.

Jason Cole
Hobby Lobby

denial15 · Nov 23, 2009, 12:42 PM

Quote:

Originally Posted by Flyboone

Denial sent in a case that stated...

Quote: "I just purchased the Mini F4 Phantom on 30 July. I received it the first week in August. I noticed while I was programming the plane one of the elevator servos would bind in the "up" position occasionally. I tested it several times on high and low rates, and the problem only presented itself while on the high rates. I have since been flying on low rates where the problem has not previously presented itself during normal pre-flight checks."

That fact that the servo was binding before you flew regardless of high or low rates is a problem. You could have called in and got a new servo before flying. You flew it knowing that it had occasionally bound and crashed. That is your fault. We offered to replace the airframe and the servo so you could get back in the air. That wasn't good enough and you chose to resort to profanity on a phone call that we ended. That's not the way to handle a situation and we will not accept that kind of treatment.

Jason Cole
Hobby Lobby

As I tried to explain over and over, I realized after it had crashed, it was the servo that was binding not the control rod. After the crash was when I realized it was the servo that was binding. It looked like the servo was getting stuck because of the angle of the control rod was getting stuck because of the high rates.

I never resorted to profanities. That is a lie. Was I upset? Absolutely, I was. I tried to ask what happened to all of the people who didn't know it was an equipment problem that caused their plane to crash. I just feel sorry for all the people that have this plane and crashed it, thinking they dumb thumbed it, when it was actually the planes fault.

Larry told me it was no fault of the servo and I tinkered with the plane so much, I made it crash. That is absolutely absurd. I told him it was unbelievable what he was saying. I asked him if all of the equipment seemed fine, and it was just a control setting that was wrong with it, if he would send it back. He said he would. Another lie. I told him it was a joke and "you've got to be kidding me", or "you're unbelievable". (something along those lines.) I'm sorry, but swearing is not in my nature. The closest thing I may havve said as far as an insult would be to tell him he is crazy. If that's what you consider obscenities, then I feel really sorry for you.

And to address another lie, you never offered me a replacement airframe. The closest you came to that was a 25% discount on a fuselage, not the entire airframe. Had you offered the airframe, I would have taken that. I have absolutely no intention of putting those electronics back in the plane.

Flyboone · Nov 23, 2009, 04:42 PM

OK, my bad on the airframe. I misunderstood Larry when he told me what he offered to do for you. You are the only customer that Larry has hung up on since he's been here. I'm sure that discussion got pretty heated. His offer still stands of a free servo and 25% off and heck we'll do that on the airframe or the fuse, whichever you want.

Jason Cole

denial15 · Yesterday, 02:04 PM

I got a PM form Jason today. He did offer to write the letter required for AMEX, however, It looks like my AMEX is going to cover it anyway. I just wish I could have got something from them sooner.

Although delayed, thanks for your help Jason.
Dan.

Who knows, maybe I'll change my mind and decide to pick up an airframe sometime down the road. I really liked how this plane flew.

Also for what it's worth regarding Jason - "Flyboone". I think he kind of got thrown into a crummy situation between Larry Powell and me. I don't have any hard feelings against Jason. I feel quite certain the problems I encountered went way above him or anything he could do to resolve it sooner.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Sold For Sale - E-SKY Honeybee FP Hobby-Lobby MK3 Excellent Condition!!!!!	MeBluEyz99	Aircraft - Electric - Helis (FS/W)	1	Feb 24, 2008 04:26 PM
Sold E-SKY Honeybee FP Hobby-Lobby MK3 Excellent Condition Perfectly Balanced!!!!!	MeBluEyz99	Aircraft - Electric - Helis (FS/W)	9	Feb 23, 2008 09:26 PM
Rave Excellent Hobby-Lobby service	Dr Kiwi	Vendor Talk	10	May 31, 2007 05:51 PM
Discussion Hobby Lobby Service	fhhuber506771	Vendor Talk	1	May 18, 2006 01:48 PM
Great Hobby Lobby Service.	hopsterguy	Vendor Talk	0	Apr 17, 2003 05:44 PM

Nov 02, 2009, 10:14 PM	#46
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	This is incredible. I left a review for the plane on Hobby Lobby's website stating the problems I had with the plane and the service from Hobby Lobby over a week and a half ago. It has yet to be published. How's that for service. They sell junk, refuse to back you up on it, then when you give a truthful and accurate review of the plane, they refuse to post it on the planes page. I wonder how many other bad reviews have been left for the plane that Hobby Lobby has kept from public eye. It's almost as if they want people to get hosed. Maybe it's the economy's fault. Perhaps Hobby Lobby's sales are hurting so bad they have had to descend to such poor and unethical business practices as this just to keep afloat. I've worked in the sales/service industry for over fifteen years. Over 5 years of that sales was on a national level. WOM advertising is the least expensive and simple ways to advertise. It's also the most productive and effective. I can't believe you wouldn't even try and meet me in the middle by even offering a replacement airframe. The plane itself flies great. It's the ARF with the electronics that is junk. That's what I put in the review. Why don't you post all of the reviews? People gripe about Hobby City's service, but even they have the decency to post even the poorest of reviews on their products. A communist nation is more fair, accurate, and truthful with their customers than Hobby Lobby is. That's amazing. Unfortunate, but amazing.

Nov 03, 2009, 09:54 AM	#47
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,570	Wow, you are quick to jump to conclusions. I haven't had a chance to look at the reviews for approval in a while because we have been hard at work on our new catalog. We certainly post negative reviews is they are accurate. I'll look at them today. Thanks, Jason Cole Hobby Lobby

Nov 03, 2009, 10:21 AM	#48
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,570	I just went in and approved the reviews. I had to edit some of the falsehoods out of yours though. After telling our sales manager that you noticed the servo binding, messed with it, flew it and crashed it, it seems extremely fair to me that he offered a discount on a new fuse and a free servo. We do stand behind our products. Jason Cole

Nov 03, 2009, 05:49 PM	#51
mykel-t Registered User Join Date: Jan 2004 Location: Maryland Posts: 105	Geez Denial what exactly would make you happy at this point?. You may be a little right and they may be a little wrong or vice a versa but to me they have always,,,, I said always Manned-up to the doing the "Right-Thing". Just me anyway.

Nov 03, 2009, 06:19 PM	#52
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	A replacement fuse and main wings would be great. I obviously don't want the ARF replaced as I would just remove the electronics and put stuff that works in there. 25% off of the fuse when more than that was damaged is in no way "manning up". I paid for the ARF. Due to faulty equipment the plane crashed. As stated on their website they will replace defective products within the first 30 days. the "manning up" thing would be to replace what I ordered. Instead, they are assuming I knew it was defective and flew it anyway. No amount of reasoning or explanation will change their incorrect assumption. You pay for a product, it's defective and gets damaged and you have to pay for it again? I'm sorry, but that doesn't fly with me. And I hope it wouldn't with you too. The reason this is so upsetting is how I was treated when I spoke to Larry Powell, and the absolute total refusal for anyone - at any time during this entire ordeal to find out what actually happened. Instead, they made the assumption I knew it was defective and flew it anyway. That I tinkered with the plane so much and did so many other things that there is no way to find out what happened. The only adjustment I made to the plane in anyway, shape, or form was moving the control rod to a hole closer to the elevator. The servo throws were reduced on the TX. There is no way either one of those could in anyway result in the servo jamming.

Nov 23, 2009, 10:29 AM	#56
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,570	Denial sent in a case that stated... Quote: "I just purchased the Mini F4 Phantom on 30 July. I received it the first week in August. I noticed while I was programming the plane one of the elevator servos would bind in the "up" position occasionally. I tested it several times on high and low rates, and the problem only presented itself while on the high rates. I have since been flying on low rates where the problem has not previously presented itself during normal pre-flight checks." That fact that the servo was binding before you flew regardless of high or low rates is a problem. You could have called in and got a new servo before flying. You flew it knowing that it had occasionally bound and crashed. That is your fault. We offered to replace the airframe and the servo so you could get back in the air. That wasn't good enough and you chose to resort to profanity on a phone call that we ended. That's not the way to handle a situation and we will not accept that kind of treatment. Jason Cole Hobby Lobby

Nov 23, 2009, 04:42 PM	#58
Flyboone https://twitter.com/flyboone Join Date: Oct 2003 Location: Nashville,TN Posts: 1,570	OK, my bad on the airframe. I misunderstood Larry when he told me what he offered to do for you. You are the only customer that Larry has hung up on since he's been here. I'm sure that discussion got pretty heated. His offer still stands of a free servo and 25% off and heck we'll do that on the airframe or the fuse, whichever you want. Jason Cole

Yesterday, 02:04 PM	#59
denial15 Swede Join Date: Aug 2005 Location: 10-95 Posts: 1,956	I got a PM form Jason today. He did offer to write the letter required for AMEX, however, It looks like my AMEX is going to cover it anyway. I just wish I could have got something from them sooner. Although delayed, thanks for your help Jason. Dan. Who knows, maybe I'll change my mind and decide to pick up an airframe sometime down the road. I really liked how this plane flew. Also for what it's worth regarding Jason - "Flyboone". I think he kind of got thrown into a crummy situation between Larry Powell and me. I don't have any hard feelings against Jason. I feel quite certain the problems I encountered went way above him or anything he could do to resolve it sooner.