Down with the Sickness

Kate O'Neil · Oct 26, 2009, 01:20 PM

Hi Castle Friends and Customers,
I just wanted to advise that our office has been struck with a bug and our response time to calls and emails is suffering.
Our entire Tech Support staff is ill.
We have one person in the office today, Friday we had zero.

Thanks in advance for your patience. We hope to have healthy bodies back in the building as soon as possible!

Kate O'Neil

Manta1 · Oct 27, 2009, 01:38 AM

wow! hope all of you get better soon!when you work together in close quarters everyday,it is very easy for a bug to run amuk.

RC Man · Oct 27, 2009, 06:11 AM

We will all have to be patient for a week or two. Tech support and firmware development will probably be a little behind schedule.

Get well soon,

nsg · Oct 27, 2009, 08:39 AM

Get well soon, Castle.

Gunky · Oct 28, 2009, 08:43 AM

Hope everyone gets better! yesterday I sent in my thunderbird 36a esc to get new battery leads put on...hope it doesn't come back with the flu! HAHA j/k...corny joke I know

jmcarter · Oct 29, 2009, 10:00 PM

I hope everyone gets well.

Since castle is sick maybe their customers can reassure me. I ordered some things on September 7 and it was supposed to ship after 3-4 weeks. After 5 weeks I hadn't heard anything so I sent an email and got a reply within minutes that it would ship later that week. Week 6 I didn't get any shipping confirmation so sent another email and got no reply. I sent another email Tuesday (week 7) and still haven't gotten a reply.

I understand if their staff is sick, but should shipping have been delayed this much? Is this normal? Should I just continue to wait? It seems like I should have at least been informed if there were problems with my order.

I've never ordered directly from them but I have used their products and really think they're great. I hope I didn't come off as too angry but I am disappointed at least.

DavidN · Nov 01, 2009, 11:52 AM

Gunky
Actually NO. The flu can be transmitted by objects. Use a liberal aount of rubbing alcohol or hand sanitizer on it & your hands.

Oct 26, 2009, 01:20 PM	#1
Kate O'Neil Castle Creations Join Date: Apr 2005 Posts: 46	Down with the Sickness Hi Castle Friends and Customers, I just wanted to advise that our office has been struck with a bug and our response time to calls and emails is suffering. Our entire Tech Support staff is ill. We have one person in the office today, Friday we had zero. Thanks in advance for your patience. We hope to have healthy bodies back in the building as soon as possible! Kate O'Neil

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Oct 27, 2009, 01:38 AM	#2
Manta1 Registered User Join Date: Jun 2008 Location: Down the Rd. from RAA!!! Posts: 6,353	wow! hope all of you get better soon!when you work together in close quarters everyday,it is very easy for a bug to run amuk.

Oct 27, 2009, 06:11 AM	#3
RC Man A man with too many helicopter Join Date: Feb 2001 Location: Illinois Posts: 10,713	We will all have to be patient for a week or two. Tech support and firmware development will probably be a little behind schedule. Get well soon,

Oct 27, 2009, 08:39 AM	#4
nsg Registered User Join Date: Sep 2006 Location: Yardley, PA Posts: 1,671	Get well soon, Castle.

Oct 28, 2009, 08:43 AM	#5
Gunky Registered User Join Date: Aug 2007 Posts: 145	Hope everyone gets better! yesterday I sent in my thunderbird 36a esc to get new battery leads put on...hope it doesn't come back with the flu! HAHA j/k...corny joke I know

Oct 29, 2009, 10:00 PM	#6
jmcarter Registered User Join Date: Sep 2009 Posts: 5	I hope everyone gets well. Since castle is sick maybe their customers can reassure me. I ordered some things on September 7 and it was supposed to ship after 3-4 weeks. After 5 weeks I hadn't heard anything so I sent an email and got a reply within minutes that it would ship later that week. Week 6 I didn't get any shipping confirmation so sent another email and got no reply. I sent another email Tuesday (week 7) and still haven't gotten a reply. I understand if their staff is sick, but should shipping have been delayed this much? Is this normal? Should I just continue to wait? It seems like I should have at least been informed if there were problems with my order. I've never ordered directly from them but I have used their products and really think they're great. I hope I didn't come off as too angry but I am disappointed at least.

Nov 01, 2009, 11:52 AM	#7
DavidN "Do it with batteries" Join Date: Dec 2000 Location: Vernon, BC, Canada Posts: 1,319	Gunky Actually NO. The flu can be transmitted by objects. Use a liberal aount of rubbing alcohol or hand sanitizer on it & your hands.