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Old Dec 04, 2002, 11:45 AM
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San Francisco, CA, USA
Joined Jun 2001
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i disagree, mkirsch1. ed's story has definitely given me pause about buying an orbit. i also make a mental note whenever i read complaints about other companies. even though ed's story is an anecdote, it reveals the character of orbit's tech support. just because a customer is angry at you, doesn't mean you're justified in telling them to p*** ***. i would be angry too, if i were ed. i strongly disagree with the idea that it's the customer who needs to kiss butt in a situation like this.
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