Thread: Discussion A Memo to Nitroplanes
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Old Jan 31, 2013, 08:00 PM
porcia83 is offline
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Originally Posted by daughtry50 View Post
Wow, let me make this very clear. I tried getting my answer on NP's site, in the forums and on the internet first. Only after that did I call, over a three day period. Never got through. I needed an answer, I have moved on, I purchased what I needed somewhere else. I would have no problem paying a little more to get more personal attention. Check the surveys, the number one or number two complaint across the board, is the inability to speak to a human and get prompt and accurate customer service from a business. Businesses and especially internet only stores do everything they can to limit phone calls. That is neither wrong nor bad but, a lot of people are tired of that process.. Overall, I like Nitro Planes and will do business with them in the future. But, as a paying customer, I demand a little better customer service, maybe you don't and that is your right.
A bit clearer now, thanks. I guess I missed the part where you came to this site, and it's NP thread for help. As you can see, they do answer questions or concerns. Since I do read these boards, as well as others, I agree the lack of customer service is an issue with some of these online retailers. As such, when I buy from them at rock bottom prices and something goes askew, I can't really expect to get top notch service.

When I want/expect that, I go to Horizon, or Tower, or some of the smaller mom and pop joints.

As I've noted earlier, you can always post a thread in the NP forums and see if they can help. I hope your issue gets resolved.

If they kept anything decent in stock I'd probably be back there to buy too!
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