Thread: Discussion A Memo to Nitroplanes
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Old Jan 31, 2013, 12:10 PM
daughtry50 is offline
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United States, GA, Snellville
Joined Jan 2013
219 Posts
Wow, let me make this very clear. I tried getting my answer on NP's site, in the forums and on the internet first. Only after that did I call, over a three day period. Never got through. I needed an answer, I have moved on, I purchased what I needed somewhere else. I would have no problem paying a little more to get more personal attention. Check the surveys, the number one or number two complaint across the board, is the inability to speak to a human and get prompt and accurate customer service from a business. Businesses and especially internet only stores do everything they can to limit phone calls. That is neither wrong nor bad but, a lot of people are tired of that process.. Overall, I like Nitro Planes and will do business with them in the future. But, as a paying customer, I demand a little better customer service, maybe you don't and that is your right.
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