Thread: Discussion A Memo to Nitroplanes
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Old Jan 30, 2013, 09:45 PM
porcia83 is offline
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United States, CT, Hartford
Joined Jun 2009
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if one method of communication isn't working, and causing you frustration, the I would skip to another one that might bring forth resolution. Leave a message or post a thread in that forum and ask for help, throw an order # in there and see if they can help.

They are one of the few companies that actually have someone responding to complaints. Can't say they are always good responses or get the issues resolved, but it's a start. Better service comes with higher prices though. I know I feel like they are making enough money on the planes and shipping, but it costs money to staff a customer service line. Huge turnover and labor costs in th e US are high, especially where they are based in CA. Farm it out overseas...barely able to talk with someone who can speak english and NOT read from a script.
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