Originally Posted by ClipperBill
Honestly, what more could they do?
A few simple things is all they really need to do. First of all and most important of all they need to tell people expect 8-12 weeks for delivery of plans. Most people think that the plans will ship out in say no more than a week after ordered not 6 or 7 weeks after placing an order. The next thing is to reply to peoples emails. However if the first item was taken care of (providing a realistic shipping date) then they would not have to deal with people sending emails asking for order status. It is not unreasonable for a person to ask for order status 5 weeks after paying especially when they have not received any ship notice or any communication. If I was informed at the time of order that it will take ~5-7 weeks to process the order then I would have known what to expect.