Originally Posted by billpa
Thanks for the details. Due to the number of variables, I think that returning the units to us was the correct course of action. We'll get things sorted.
Re the high voltage AV connections, you're 100% correct. What does sometimes happen (myself no exception) is that non-AV connections inadvertently come in contact with high voltage, which can often damage devices.
Thanks Bill, have had good dealing with you and ET in the past, so hope the same again.