Originally Posted by flightsfancy
Maybe I don't get out much, but this is the first vendor I've seen that expects customers to pay to return defective products. Especially one that claims to test each bird before shipping.
They are willing to lose a few customers rather than open themselves up for return abuse. Amazon and other big companies (like costco) can afford to have lenient return policies, BG is more like mom & pop store with very small profit margin. I don't like it either (and I'd defective items from them), but I can see where they're coming from. If you order enough from them, the savings will outweight the one or two bad items you'll get.