Originally Posted by Palmetto
What is the problem with e-Flite?
What I cannot understand was their hostility.
Define 'hostility'. I have never known HH support to be hostile, even when I was difficult they were not hostile. I am sure they do have some turnover in their customer service department so any thing can happen.
If it was purchased from a LHS then take the plane back to the LHS, they will replace it or refund the money. The LHS DOES have a working relationship with HH and they CAN handle this problem for you, though some LHS are loathed to admit this as they have to call HH for a call tag and then pack up the plane to go back to HH. You will be out only the gas money to the LHS.
If not purchased from a LHS, then call back to HH and ask for a supervisor and take the matter of with he or she.