Originally Posted by Nitro_Nancy
We're sorry about the inconvenience. What is your order number so I may further assist you? If you don't have your order number, I can look it up through your email and zip code. Please PM all the information. Thanks!
Just got a chance to chat with a customer service representative online. A simple answer "they are too busy to refund my order" and then dropped the chatting.
It's been a month since they failed my order.