Thread: Discussion rchobby-avenue.co.uk
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Old Nov 04, 2012, 05:59 AM
Liam RCHA is offline
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Liam of RCHOBBY-AVENUE.CO.UK
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Joined Nov 2012
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Quote:
Originally Posted by Mr_westie View Post
Also referenced in this post
http://www.rcgroups.com/forums/showthread.php?t=1710862

I placed an order for a motor on Sun 30/09
http://www.rchobby-avenue.co.uk/dual...prod-2934.html

There was no indication it was not in stock.

Hoping to get it within the week.
UK > NZ is usually pretty quick, even mail.
Went with them as HK/China are on holiday.

Get an email Monday saying Out of stock, eta Friday.
Friday comes no update.
Request an order cancellation, as I can now order from China with other stuff I was wanting.

Will see how they handle the cancellation.

If they had it in stock it could have been a 5 star experience.
Good site. Easy checkout. Regular order updates.

Fail on accurate inventory though.
In fact I don't see any products out of stock.

If you need something quick, always check with the supplier
Hi,

I'm Liam RCHA from RCHOBBY-AVENUE.CO.UK

I wish I had seen this post earlier, but better later than never.

We always ask our customers to check stock availability prior to buying, it is in our Terms and Conditions. Some product descriptions have this remark others do not.
Sorry the item you wanted was not in stock at the time you purchased it.
When items are not in stock but will be in a few days, to avoid making customers wait longer, most of the times we ask it to be shipped out by express delivery (at no extra cost to the customer. We pay the extra cost so you can receive your parcel ASAP) rather than normal delivery, which is free worldwide. Yes, we keep our customers updated with news regarding their order, even when we are extremely busy we find time to do it because we know we would have liked to be kept up to date with the progress of our orders if the roles were reversed.
I see you have received your parcel sent by Fedex, as said earlier, we do use Fedex, DHL, UPS, Aramex so customers will not wait too long.

As far as lying to you is concerned, I am not sure what you meant by that but the answer you received from the member above me is also good/acceptable.

Please note that we do our best to keep all our customers happy. Some will be happier than others but we NEVER ignore or abandon our customers when something not expected occurs. We are very fair and we are not driven by money but rather your (full) satisfaction. We also ask that you co-operate when we ask proof of damages to be provided. Most customers have had no problems with providing us proof of a damage etc... Your co-operation facilitates a lot of things.
Therefore before leaving negative feedbacks and comments on these forums, see how we can fix it. You will be amazed at what we can do.

Liam from RCHOBBY-AVENUE.CO.UK
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Last edited by Liam RCHA; Nov 04, 2012 at 07:26 AM. Reason: typos
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