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Old Oct 27, 2012, 05:06 AM
Berkie is online now
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Australia, VIC, Rosebud
Joined Feb 2007
2,556 Posts
Quote:
Originally Posted by billpa View Post
Berkie, sorry to hear about your slow support response! I want to understand what happened here - could you share your ticket #, either by posting here or through email? We should have a 1-3 day max turnaround on tickets, depending on the nature of the ticket (some need to go through engineering) and present workload. Our goal is certainly to get that response time lower.
Thanks Billpa. I have received a reply now

Kev
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