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Old Oct 22, 2012, 05:54 AM
SidewaysLS4 is offline
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Redjestird Youser
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Joined Jan 2009
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Heh, I was thinking of doing a chargeback on them. Never did one with Paypal though. But it would seem I got 1/2 way there according to the latest on this, rather surprised after seeing the weird requests for a photo of the box. Now to get the one remaining plastic part substitution taken care of, as well as cost of shipping as I dont think I should pay for their mistakes.

The latest.....


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Hi Andy ,

Thanks for contacting the HobbyKing Support Team.

Thank you for your information, the investigation for your claim has completed.
We apologize sincerely for the incorrect item which you have received from order #2005351362.

According to our product specialist's advice, we have issued store credit $15.39 for the replacement ( GT500-117 and GT500-114 ). Please kindly check your bonus points for updates.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
John
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
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October 22, 2012 17:31
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Andy


What about GT500-119 which is needed to resolve the plastic parts substitutions? ($5.10)

Shipping the items will total $5.99 according to your website. As the error was on your side of the transaction, I do not feel I should have to pay for it.

To summarize, $11.09 additional credit should be issued to resolve this matter.
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