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Old Oct 21, 2012, 10:53 PM
SidewaysLS4 is offline
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Am I wasting my time dealing with "Support Centre"?

Long story short, I ordered a HK500 heli frame for a scaler project I have going. It is advertised as CF frame sides and metal components. The metal parts like tail boom holder and battery tray were actually plastic where they should be metal like the ad copy describes. So I send pics of the issue. I then get a bizarre request to send a pic of the box and the item (even though I sent pics of the frame already).

So then I thought of putting a trail of breadcrumbs so even the most unfamilar staffer can figure out what I'm talking about. I get another request for the picture of the box and part.

You guys think this will actually get resolved, or am I dealing with a bunch of total zeros?

Nonsense thus far:


--------------------------------------------------------------------------------------

WJ-HK500GT frame that was shipped not as described


Andy
Oct 19 07:00


Hi,

In order 2005351362 I ordered "PRODUCT ID: HK500GT-A001" Main Frame set. It is described as having a metal tail boom case and the photo shows a metal battery tray. The frame I received has a plastic tail boom case, and a plastic battery tray.

The main reason I ordered this item was for the metal components. Will you ship out a HK500 metal tail boom case and metal battery tray to rectify this descrepancy between what was advertised and what was actually sent?

Photos attached

Andy

IMG_4063.JPG (quick view)


IMG_4064.JPG (quick view)


IMG_4065.JPG (quick view)









Comments






John

SZCS


Hi Andy ,
Thanks for contacting the HobbyKing Support Team.

We are sorry for keeping you waiting.Regarding the item, it is under investigation with related department, to further help you, may I have the following information so that we can further check for you:

1) One photo of the parcel box with postage slip
2) One photo of all the parts that you have received for the item. Please kindly lay out all the parts and items clearly on a flat surface. If the item has already been assembled, please show the assembled item with the original product packaging.

Thanks for your understanding and patience for the case. Looking forward to hearing from you.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
John
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive


October 20, 2012 20:36
.




Andy


John,

To individually reply to your requests...

"1) One photo of the parcel box with postage slip"

What does this have to do with the parts attached to the frame advertised as being metal, actually being plastic?

" 2) One photo of all the parts that you have received for the item. Please kindly lay out all the parts and items clearly on a flat surface. If the item has already been assembled, please show the assembled item with the original product packaging."

I already have submitted these photos...IMG4063 and IMG4064 are of the frame assembly in question showing the plastic boom case and plastic battery tray (the ad photo and ad copy describes these as being metal versions when purchasing this frame assembly). IMG4065 is of the bag that this assembly came in.

Let me know if there is anything else you need or if you need additional clarification of the issue.


October 20, 2012 22:42
.




Andy


I thought I would add some more information about this, in case there is a issue with familiarity of the product in question:

This is the frame assembly that I ordered:

http://www.hobbyking.com/hobbyking/s...Frame_set.html

If you will note, this is the description:

HK500-GT CF Main Frame set

Included;
Metal Bearing block
Metal tail boom case
Metal Tail drive gear assembly
Anti rotation bracket

"Metal tail boom case" is listed. The one that came with the frame assembly is plastic. You can compare the shape of this plastic part in IMG4063 to the metal version pictured in the website description of this item. A seperate photo of this part which is advertised as being supplied on this frame assembly can be found here:

http://www.hobbyking.com/hobbyking/s...t_H50044_.html

Note the differences around the round hole area between the metal version, and the photo I made of the plastic version, for confirmation of material of what was supplied on the frame assembly that was shipped.

Also, in the website photo of this frame assembly, the battery tray has long openings in it, signifying that it is the metal version that is available for this part. You can compare the plastic version that was supplied (IMG4064 is the photo of this), with the website photo of the metal version battery tray here:

http://www.hobbyking.com/hobbyking/s...t_H50021_.html

On a side note, the reviewers for this frame assembly on your website remark that the frame assembly comes with a metal electronics parts tray. The frame assembly that was shipped came with a plastic version. You can see this in photo IMG4063. Note the difference in shape and color of this tray that was supplied on the frame assembly, and what is pictured seperately on your website here:
http://www.hobbyking.com/hobbyking/s...t_H50021_.html

To summarize, shipping the following parts to me will resolve the issue of plastic parts being substituted where metal parts were implied as being part of this frame assembly:

http://www.hobbyking.com/hobbyking/s...t_H50044_.html
PRODUCT ID: GT500-117

http://www.hobbyking.com/hobbyking/s...t_H50021_.html
PRODUCT ID: GT500-114

http://www.hobbyking.com/hobbyking/s...t_H50021_.html
PRODUCT ID: GT500-119

I hope this information will be helpful in resolving this matter


October 20, 2012 23:28
.




John

SZCS


Hi Andy ,

Thanks for contacting the HobbyKing Support Team.

Sorry for the delay reply.

Please kindly be advised that it is normal procedure and necessary for us to check the photos for the incorrect issue shipped from one country to another , and we need to record and claim with various department when necessary as well. Please kindly send us request photos, so that we can process your case promptly. Thank for your understanding.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
John
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive


October 22, 2012 09:09
.




Andy


Ok, here's the photos as requested...

I have already started assembling the frame in the second photo, but the bag that the frame assembly was enclosed in is next to it.

So will I get the appropriate parts that I described in the above posts shipped out now?


IMG_4066.JPG (quick view)


IMG_4067.JPG (quick view)



October 22, 2012 09:33
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