Hi Matt, yep, people really are...
"I expect speedy delivery, excellent service and a perfect product every time. I should be able to look at the HK website, order and the product turn up tomorrow working exactly as advertised. My local hobby store/in-country online shop can do this, but for some reason HK don't seem to be able to manage it!"
...that demanding. And these people are also the first to stop using the LHS.