Thread: Discussion 1st time Banana Hobby Order
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Old Oct 01, 2012, 08:17 PM
JLogan is offline
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United States, MI, Taylor
Joined May 2009
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Quote:
Originally Posted by Nancy BH CSR View Post
Hello John.
When testing the electronics, before assembly or during pre-flight check, and you find either the motor and/or the ESC bad, please contact us right away so that we may attempt to troubleshoot the issue and pin point as to exactly what is wrong and what may need replacing.
If deemed defective and warrant, we will be able to submit a request for replacement part(s). Please note that these requests usually take 3 - 7 business days to process and once ship, a tracking number will be issued to you via email.
However, I do wish to request for you to keep the defective motor and/or ESC, if this mishap does happen, in your possession as photo(s) may be requested for at a later date by the manufacturer.
These photo(s) are there so the manufacturers can tell possibly which version electronics, which supplier that part is purchased from, or to get documentation that these parts are actually defective.
Please feel free to contact us if there is any issue(s), question(s), and/or concern(s).

Sincerely,
Nancy P
Thank You Nancy,

Just send a memo to Freewing and let them know that their QC is very much lacking, would help us all here.

John
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