Originally Posted by s_mack
The way you assumed it to be, is the logical way it should be. I assume (a lot of that going on) that they do it this way in hopes that you'll not read carefully. It really makes no sense the way they do it, but its just hoops to jump through, so jump.
Well, you have to keep in mind the number of cases that are resolved and people never update nor notify paypal...so in a sense I agree with how paypal does it. Long story short the cases that aren't resolved are more likely to hit up paypal vs. the ones that are resolved.