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Old Sep 17, 2012, 09:26 PM
Stumblebee is offline
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Port Coquitlam, BC CANADA
Joined Jun 2009
2,086 Posts
Okay. As I see it, this is the bottom line with Hobby Partz. They have a quickly growing number of complaints regarding back-orders, refunds, defective goods and wrong shipments. I had problems with an order that I dealt with mainly offline. The issues were resolved only after I made it abundantly clear that I was fully prepared to go to mat with them and make life very uncomfortable for them.

As users, we have two options. Option (1) If we are prepared to risk poor customer service and even worse dispute resolution that can take weeks, then by all means deal with Hobby Partz. Option (2) If we want our orders processed in a timely fashion with crystal clear communication and good customer service, don't deal with Hobby Partz.

That's how i see it, plain and simple. I have to work too hard for my money to have to put up with Hobby Partz again. They do have competition.
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