Thread: Discussion Parkzone's New Habu 2 EDF
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Old Apr 13, 2012, 11:05 AM
FedericoA is offline
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Italy, Sicily, Palermo
Joined Sep 2006
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Quote:
Originally Posted by Robert Stinson View Post
I work in a hobby store, and I fully support Parkzone, and other Horizon Hobby lines. Here's why: There is a customer support line where you actually receive support. I can't count the times we've referred customers to them, to hear later that CS sent them replacements free of cost. I bought a Trojan (my fourth!) and it had a dead servo out of the box. I called, and received a replacement in 2 days, no questions asked.

HH still carries replacement parts for their discontinued planes, including the Habu 1. On the other side, I broke a prop on an Asian B-17. Although it is still being sold, replacements were NEVER available. I ultimately found a substitute.

I also buy Asian products, but I know that if a part is broken, I'm either on my own, or in for a long drawn out replacement process, which will undoubtedly cost me money. Basically, the Asian web stores are just warehouses with cardboard boxes, from which you place your order and the appropriate box is routed to you.

Also, frankly, much of the Asian products are of lower quality, or cruder engineering. Just compare the fittings on the recent Pkz Hurricane with a BH or NP offering. The engineering costs are not free.

You can go for lowest cost, or best service, but expecting both will disappoint you.

Me? I'm buying the bare airframe and moving the guts from my Habu 1 into the 2. Can't wait!
Robert i agree with you many shops or most shops in china have a really bad reputation here on rc group....For example BH ( poor quality electronics....and really really bad support....will never buy from them....) But Hobby King , RC CASTLE or PW RC have good products at a great costs and on their planes the quality have done enormous improvements....Yes support is not easy.....but those 3 are way much better than BH.......Of course Horizon Hobby is the best maybe is UNIQUE in quality and SUPPORT....
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