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Old Nov 18, 2011, 02:17 PM
dougschaefer89 is offline
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United States, MO, Chesterfield
Joined Nov 2011
3 Posts
I guess what i was wanting was someone in customer service to have some care for a customer and future customers. I truely feel that if you do not do something to these parts to make sure they are better secure they will fall off and I want others to know. I hate learning from experience.

I don't feel it matters where I got the product, it is there product and they should care about the customers purchasing it. I wanted to post a picture I took last night of the part and this is why I think it caused the crash.
This is a picture of the part that is missing.

You can see that everything behind the wing tub is fine and the linkages are fine they are just missing the bolt and nut. I don't see how this could not be the cause, they definately did not fall out because of the crash (at least I don't see how that is possible without breaking something) and I could not fly for 9 minutes without an elevator.

These are metel to metal parts so I think loctite is ok in this situation and I will be using it everytime from now on.

I have never filed a complaint with the BBB nor have I ever posted on a forum like this about a company or individual. This is how disrespected and blown off I felt after that email and phone conversation.

I never even mentioned Warranty to Curtis, not one time did I ask for a new model, I don't even know what the company warranty policy is. I did ask if they stand behind their product and he said that they do.

Again this is why I put it out here to get others opinions, we all have bad days and bad customers.
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