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Old Nov 18, 2011, 02:17 PM
dougschaefer89 is offline
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United States, MO, Chesterfield
Joined Nov 2011
3 Posts
I guess what i was wanting was someone in customer service to have some care for a customer and future customers. I truely feel that if you do not do something to these parts to make sure they are better secure they will fall off and I want others to know. I hate learning from experience.

I don't feel it matters where I got the product, it is there product and they should care about the customers purchasing it. I wanted to post a picture I took last night of the part and this is why I think it caused the crash.
This is a picture of the part that is missing.
http://i1179.photobucket.com/albums/...9/IMAG0279.jpg

http://i1179.photobucket.com/albums/...9/IMAG0275.jpg

You can see that everything behind the wing tub is fine and the linkages are fine they are just missing the bolt and nut. I don't see how this could not be the cause, they definately did not fall out because of the crash (at least I don't see how that is possible without breaking something) and I could not fly for 9 minutes without an elevator.

These are metel to metal parts so I think loctite is ok in this situation and I will be using it everytime from now on.

I have never filed a complaint with the BBB nor have I ever posted on a forum like this about a company or individual. This is how disrespected and blown off I felt after that email and phone conversation.

I never even mentioned Warranty to Curtis, not one time did I ask for a new model, I don't even know what the company warranty policy is. I did ask if they stand behind their product and he said that they do.

Again this is why I put it out here to get others opinions, we all have bad days and bad customers.
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