Originally Posted by lovespicyfood
Well I have to say that they did reply again today and they're sending me a new set tomorrow! He asked me to send back the faulty set when I had a chance so they could take a look at it.
Needless to say, I'm pleased with this response. This goes a long way to regaining my trust and I hope this signals an effort to repair the reputation...
Maybe you could ask them why they aren't answering anybody else, or if they are still in business.