Hey, no harm no foul!
Just like what Ed said, I'm here to help out all you guys from a pretty neutral standpoint. I'm not here to "sell" you stuff (Empire Hobby sells to selected Dealers only), so there's no pressure or bogus to wade through!
The guys here at Empire are all knowledgeable, friendly people. We think that your local Dealer should always be your primary contact for help and/or advice, but we hope to fill the gap when your local shop might not be readily available, or if they straight up just don't have an answer!
Dealers should feel free to chime in on our threads too, your customers would greatly appreciate your input!