Unexpected but SUPEERB customer service!!!
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Jul 05, 2010
, 11:15 PM
United States, MI, Auburn Hills
Joined Dec 2008
Originally Posted by
Just placed my first order with PFMP's and found the customer service to be exceptional! Thanks to Max for taking care of me.
No more than 20 minutes after placing my order I had a PHONE CALL from Max to discuss with me how to make my order even better! He was concerned about getting my plane to me at the fastest rate possible, while making sure I had all the options I wanted.
Wow, never had that happen before! He offered me several options, all at no extra cost to me. Just a big thank you for caring!!!
BTW...the email said that the package is going to the USPS. Just wondering WHO to look for to be delivering the package? Is it the actual USPS or are they just an intro to the system like Tower uses sometimes....then ends up with UPS or Fed Ex?
Thanks again guys, will surely order again. Matter of fact, I think I need to pick one up for my son who will be coming home later this month...be a nice surprise since we haven't had the chance to fly together for several years.
Thanks for the kind words and praise. We actually do use the US Postal Service. I like the rates and the quality of service. Your new jet is already boxed up and will ship out Tomorrow. We will send you the tracking number after the PO accepts the packages. Thanks again.