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Old Jun 14, 2010, 06:47 AM
Gandalf_Sr is offline
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Ted M
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Ann Arbor, MI, USA
Joined Feb 2007
1,293 Posts
Good News
I now have 54 Hobby City orders under my belt; all paid with PayPal and all have arrived, most in reasonable time. It seems that EMS shipping (usually) gets shipped faster than regular Air Mail but both get here. A couple of my orders had defective or incorrect parts but I RMA'd and got replacements; HC says you have to send the parts back with some form of tracking but that's cost-prohibitive (shipping was more than I paid for the item) so I've always sent stuff back USPS Air and I got acknowledgement that the item was received; it's a chance you take. If you bought a bad LiPO from a US firm, you'd have to ship the bad one back to them at your cost so I see this as fair enough.

Bad News
In March I bought a HK600GT helicopter that has multiple defects / unusable parts. I spent $80 on replacement Align parts (HC didn't have parts available back in March) to get it flying. Despite several emails to, they seem to be stonewalling me with regards to any form of compensation; I may complain via PayPal as a next step. In this specific instance, HC have gone way down in my estimation as far as customer service is concerned.
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