Originally Posted by Ron W3FJW
They weren't expecting what transpired in Feb. Currently they have well over 25,000 visitors to the site each month vs about 15,000 last year IIRC.
What did transpire?
They said that 2 people quit. After that all seemed like went to hell with support. Kinda hard to believe that 2 support people leaving can cause so much trouble and for so long.
Would be cool if they hired more guys like you, maybe 5-6 from other countries that would provide some tech and order support as most stuff is accessible on-line. There should be no reason to speak Chinese, but would be better if they had German, Italian, French speaking staff. Hard to believe that in that internet age it is not possible for HK when others do it.
You seem to do a good job putting out some fire here and on HK, just need a few more Ron clones