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Old Mar 11, 2010, 10:38 PM
Ron W3FJW is offline
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Tacoma WA
Joined Feb 2008
561 Posts
It's been very frustrating at HK as well Martin. Last I heard (yesterday, Wed,) they still had to clear up the remaining email pile which is currently around 2,000 with the majority sending 2 to 4 emails each demanding to know why their order wasn't shipped the day after ordering and why they hadn't had a response to their emails yet, which of course just built up the backlog so it took longer to reply.
HK has added 2 more staff to help with the email and they expect to be caught up & back to normal late next week.
They are working 2 shifts + Saturdays in packing dept, and small orders are being shipped in 3 or 4 days and large pkgs such as airplanes, helis, boats, etc. are shipping in 6 or 7 days. They had many more orders (totally unexpected) than normal last month which coupled with CNY led to the shipping backlog. That's expected to be caught up by the end of next week also.
Chat & phone will be concentrated on when the email backlog is cleared up, so that should be sometime late next week or the following week.
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