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Old Jan 02, 2010, 09:59 AM
turbored21 is offline
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USA, WV, Moundsville
Joined Oct 2006
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even with large companies such as tower horizon ect.. you in most cases need to pay shipping back to them for issues such as this.. there are cases however where they make a mistake "wrong item completely or similar" where they will either pay shipping or send the new item and tell you to keep the mistake "normally cheaper product"

i understand your point though.. in some cases it costs as much to ship it back for replacement as the item itself did.... in these cases i usually call customer service directly and explain that ive already paid for the item once..... i dont wish to pay for it twice to get a working/correct item.. in that case tower/horizon will usually issue a shipping label or number but its a rare case
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