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Old Nov 19, 2009, 11:01 PM
moonbst1 is offline
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wowhobbies.com General Common sense (defected item from shop)

Hello all.. please understand my poor English.

I ordered WK-2801 pro controller with 4#3b upgraded combo set from wow******.com.
As soon as I got this package I opened the box and tested all conditions.
Finally I realized one of digital trim button on 2801 controller has one defect.
Problem was it is hard to press the button. Button is not reliable.
It is New item, and I never used it.
So I requested them to exchange to replacement one.
Also I requested to send me shipping label for returning process..
(In my experience I always get return label from seller such as buy.com newegg.com, etc)
I believe that most this kinds of case seller has to pay every expense.

Because they send me a defected item, seller has to send a return label to buyer
at the same time seller re-send a replacement item to customer with their cost.
Am I thinking wrong ??


I got answers from them as follow,

-------------------------------------
Sent:Thu, 19 Nov 2009 21:24:29 +0000
Hi, you will have to pay shipping back to us and we will pay shipping to you.
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Sent: Thu 11/19/09 7:23 PM
Hi, now I understand. Go ahead and sent it back. Our address is in our site under contact us. Please include a description and the order number with the return.
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Sent: Thu 11/19/09 7:04 PM
Hi, customer pays shipping to us and we pay shipping to customer. That is industry standard.

My question is "That is industry standard." <--- this part.
What is the general common rule or common sense In this case ??
Who is gonna pay for exchange processing cost?

Please leave a shot comment .
Thank you.
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