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Old Jan 14, 2009, 02:23 PM
70hemi is offline
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Joined Jan 2009
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All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Annie'

david fox: hello i sent an email about this, i got this yesterday and burned up the motor and transmiter trying to find out what is wrong with this( extra screw under main shaft) cousing it to be uncontrolable.

Annie: We can send you the replacement omtor

Annie: motor*

david fox: yes but i need the reciever too

Annie: what is the reason that you need the receiver as well/

david fox: i cant expect you to bear the cost for parts i destroyed

david fox: i burned them up trying to find the problem

Annie: you have to pay for the receiver if you burned them up

david fox: can i just get a discount on the parts?

Annie: you can place an order for the replacement parts through our website.

david fox: this was assembled with an extra screw wedged between the main shaft and the housing

Annie: I believe you have to purchase a screw set?

david fox: i dont need a screw. the screw should not have been there in the first place

Annie: except the receiver and the motor, anything else you need?

david fox: no thanks i

Annie: Anything else I may assist you with/

david fox: maby i should call the phone number you dont seem to get the problem

david fox: does that mean you can't help me

Annie: let me transfer you to our tech, please hold on

Please wait while I transfer the chat to 'Taylor'.

You are now chatting with 'Taylor'

david fox: hello

Taylor: Hi there, how may I help you?

david fox: i had a problem with a coptor i just bought

Taylor: ok, which one?

david fox: it was assembled with a etra screw between the main shaft and the body

david fox: 5-4q3

david fox: i burned up some parts trying to find out what the problem was and i am just trying to get a discount on a reciever and motors

david fox: i broke them so i can't expect you to pay for them but i wouldn't have burned them up if it had worked when i got it so i think a discount would be fair

Taylor: alright let me see what we can do for you. one moment please

david fox: thank you

Taylor: we can offer you free shipping on these parts for you

david fox: i don't think thats fair

david fox: the parts are cost less on other sites

david fox: i should have returned it

Taylor: i do apologize however, we are only going to be able to offer you free shipping

david fox: then i would like to return the other plane i purchased

david fox: 100% satisfacion guranteed?

Taylor: ok, do you have the order number for the other order?

david fox: yhst-39858413893234-38318
Taylor: ok let me cancel that for you

david fox: i need to return it

Taylor: ok it says it was delivered yesterday

david fox: both were

Taylor: ok has it been opened or returned?

Taylor: im osrry not returned, has it been used?

david fox: no

david fox: just assembled

Taylor: like the wings glues on and everything?

david fox: yes

Taylor: because unfortunatley, we do not accept items back once they are assembled. We have it stated on our support page along with all of our policies
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