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        Question Hey C.S.R. Nancy?

#1 matiac Jan 28, 2013 04:19 PM

Hey C.S.R. Nancy?
 
Just trying to find out what's going on with order number 16910-121129? I placed this order in late November, and the people on the phone on your end have been telling me "next week" since about mid December. Your site STILL says item will be available "early January 2013", which it obviously isn't. Does ANYONE there know when these things will be available? Perhaps C.S. and Shipping/Receiving should get on the same page instead of just stringing people along like this, which most rational people would agree is ridiculous. It's a good thing I have my E-Flite Blade Nano CPX to keep me occupied while I wait...and wait...and wait...and wait. Please don't appologize for the inconvenience, just tell me FOR CERTAIN when my item will be available, and when it will ship. PLEASE, PLEASE DON'T tell me next week again, I really AM getting tired of hearing that, unless it actually IS going to be available next week, and if it isn't...again...well, we'll just proceed from there I guess...

#2 lardo5150 Jan 28, 2013 05:40 PM

Did you pay with paypal?

#3 matiac Jan 28, 2013 06:15 PM

Yup

#4 lardo5150 Jan 28, 2013 06:32 PM

Open a case with them

#5 pda4you Jan 28, 2013 06:50 PM

Quote:

Originally Posted by lardo5150 (Post 23962341)
Open a case with them

Like too late - it is past 45 days.

#6 matiac Jan 28, 2013 07:52 PM

Yup, too late, they have my money hostage 'til they decide to send me my frikkin' helicopter. Honestly didn't think I'd get jerked around this long, I mean, really?

#7 matiac Jan 28, 2013 08:30 PM

Half a shift later, and still no reply...wow.

#8 lardo5150 Jan 29, 2013 04:30 PM

What is the reason you can't get a refund, or at least apply what you paid towards something else (to at least get something)

#9 matiac Jan 29, 2013 04:55 PM

They don't really have anything else I want. I have enough planes for now. I dunno, if I get the same shpeel again, I'm just gonna cancel the order, and see if they can see their way clear to putting the money back in my paypal so I can shop elsewhere. See what happens...

#10 matiac Jan 29, 2013 05:18 PM

OK, THIS time the C.S.R. was honest (why didn't they just tell me in the first place) and said she really didn't know, she DID know the shipment was stateside, just being held up at Customs for whatever reason they have. So I went ahead and cancelled the order (sick of waiting), and she said the money would go back into my paypal in 1 to 3 days, so once that happens, I have my eye on a couple other helis, and NOW I'll have enough to get a couple batteries to boot!


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