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#1 ransamuels Dec 05, 2012 03:04 PM

Esprit Models
 
Is Esprit Models still in business? They don't answer their telephone(s) nor respond to their "Live Chat" support site.

Robert Samuels ... St. Louis

#2 Flyextreme Dec 05, 2012 03:23 PM

Yes, they are still going strong. They are most likely very busy this time of year. Just keep trying.

#3 davidleitch Dec 05, 2012 11:41 PM

One of the best model shops I deal with. Excellent range of equipment, although not competition glider oriented, and excellent web site (that is the stock information is up to date). I regularly buy from Australia and all shipments have arrived safely. The one time there was an error I got a free credit.

#4 ferincr Dec 06, 2012 12:05 PM

Quote:

Originally Posted by davidleitch (Post 23453946)
One of the best model shops I deal with. Excellent range of equipment,all shipments have arrived safely.

+1
I was impressed with their packing!!!!
And their shipping rates

#5 ransamuels Dec 06, 2012 05:13 PM

Esprit Models
 
Yeah ... but they still don't answer the telephone nor respond to the "Live Chat Support" site nor direct email messages.

It's been several days now. Just saying......

Robert Samuels ... St. Louis

#6 Esprit Model Dec 06, 2012 06:00 PM

Quote:

Originally Posted by ransamuels (Post 23460074)
Yeah ... but they still don't answer the telephone nor respond to the "Live Chat Support" site nor direct email messages.

It's been several days now. Just saying......

Robert Samuels ... St. Louis

I personally answered your email about AVIA already twice, I would check your SPAM folder.

We have 4 phone lines open from 9AM-5PM. Highly doubt that somebody would ignore your phone call.

Zb/Esprit Model

#7 ransamuels Dec 06, 2012 08:05 PM

Esprit
 
ZB: How about just replying to my email? I asked about the missing control horns for the V-tail of the AVIA I purchased from Esprit.

My email is ransamuels at hotmail.com. I did check my span folder.

Thanks,

Robert Samuels ... St. Louis

#8 aeajr Dec 07, 2012 05:52 PM

Sounds like a simple e-mail problem. Hope you guys get this worked out.


They do have 3 models listed that are marked as F3J models. Maybe not world class but that would suggest they can stand up to the pressures of F3J launches and landings. I started a thread asking for pilot reports on them. So far, no posts.
http://www.rcgroups.com/forums/showt...t=esprit+model

#9 jaizon Dec 09, 2012 06:43 PM

My experiences with Esprit have been quite positive. They are honest and helpful. They do not carry everything I want, but no one company does. When I was interested in one particular plane, ZB told me they had it on order but could not tell me when they would get one in. It was not what I wanted to hear, but it was honest and I will not soon forget that. In another instance I messed up an outrunner I bought from them (unknowingly), and David told me to send it back and he would try to fix it himself. Amazing. So all in all they are at the top of the heap, along with a couple of others. 5 stars out of 5 from me. :D

Preston

#10 ransamuels Dec 11, 2012 12:05 PM

Esprit
 
I agree ... my experiences purchasing things from Esprit have been very good.

But I still have no response regarding the lack of V-tail control horns with my latest purchase.

And even more important ... still have no control horns.

Just saying .......

Robert Samuels ... St. Louis


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