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#1 Mr_westie Oct 05, 2012 02:49 PM

rchobby-avenue.co.uk
 
Also referenced in this post
http://www.rcgroups.com/forums/showthread.php?t=1710862

I placed an order for a motor on Sun 30/09
http://www.rchobby-avenue.co.uk/dual...prod-2934.html

There was no indication it was not in stock.

Hoping to get it within the week.
UK > NZ is usually pretty quick, even mail.
Went with them as HK/China are on holiday.

Get an email Monday saying Out of stock, eta Friday.
Friday comes no update.
Request an order cancellation, as I can now order from China with other stuff I was wanting.

Will see how they handle the cancellation.

If they had it in stock it could have been a 5 star experience.
Good site. Easy checkout. Regular order updates.

Fail on accurate inventory though.
In fact I don't see any products out of stock.

If you need something quick, always check with the supplier ;)

#2 Mr_westie Oct 06, 2012 01:56 PM

Got a response back.

"you have requested that we cancel your order but your order cannot be cancelled as this stage as it has already left our warehouse.

Your order has been updated to the following status.

New status: Picking"

Riiight. :rolleyes:
Will see what the postmarks says when it arrives.

#3 Mr_westie Oct 09, 2012 01:43 PM

Got my tracking number.

DROP SHIPPED , 9 Oct.

Thought as much.
At least it's on fedex.

I wonder how warranty would work if you were actually in the UK.
Ship to china or them?
NZ laws says whoever you paid money to has to sort it.
So if it is a local company, local support.

#4 Mr_westie Oct 16, 2012 03:04 AM

Item arrived.
Straight from the Dualsky factory.
http://www.facebook.com/Dualsky

I don't have a problem with drop shipping, just when sellers LIE about it.

#5 robbyneils Oct 26, 2012 04:59 AM

lmfao what world do you think you live in west? businessmen never tell the truth otherwise their business will fall straight to the ground. get real! you got what you ordered didnt ya? stop picking on little things that make no difference jeeez.
ordered from rchobby-avenue myself 3 times to be precised and i've always received my parcels. true sometimes it can take longer but at the end of the day i get what i paid undamaged and new something other stores cannot guarantee. you people need to stop picking on every little thing like it's a big deal. i swear you reminded me of my ex wife 'blah blah you lied to me blah blah' lol

#6 robbyneils Oct 26, 2012 05:05 AM

did you have to pay import taxes west?

#7 Liam RCHA Nov 04, 2012 05:59 AM

Quote:

Originally Posted by Mr_westie (Post 22922314)
Also referenced in this post
http://www.rcgroups.com/forums/showthread.php?t=1710862

I placed an order for a motor on Sun 30/09
http://www.rchobby-avenue.co.uk/dual...prod-2934.html

There was no indication it was not in stock.

Hoping to get it within the week.
UK > NZ is usually pretty quick, even mail.
Went with them as HK/China are on holiday.

Get an email Monday saying Out of stock, eta Friday.
Friday comes no update.
Request an order cancellation, as I can now order from China with other stuff I was wanting.

Will see how they handle the cancellation.

If they had it in stock it could have been a 5 star experience.
Good site. Easy checkout. Regular order updates.

Fail on accurate inventory though.
In fact I don't see any products out of stock.

If you need something quick, always check with the supplier ;)

Hi,

I'm Liam RCHA from RCHOBBY-AVENUE.CO.UK

I wish I had seen this post earlier, but better later than never.

We always ask our customers to check stock availability prior to buying, it is in our Terms and Conditions. Some product descriptions have this remark others do not.
Sorry the item you wanted was not in stock at the time you purchased it.
When items are not in stock but will be in a few days, to avoid making customers wait longer, most of the times we ask it to be shipped out by express delivery (at no extra cost to the customer. We pay the extra cost so you can receive your parcel ASAP) rather than normal delivery, which is free worldwide. Yes, we keep our customers updated with news regarding their order, even when we are extremely busy we find time to do it because we know we would have liked to be kept up to date with the progress of our orders if the roles were reversed.
I see you have received your parcel sent by Fedex, as said earlier, we do use Fedex, DHL, UPS, Aramex so customers will not wait too long.

As far as lying to you is concerned, I am not sure what you meant by that but the answer you received from the member above me is also good/acceptable.

Please note that we do our best to keep all our customers happy. Some will be happier than others but we NEVER ignore or abandon our customers when something not expected occurs. We are very fair and we are not driven by money but rather your (full) satisfaction. We also ask that you co-operate when we ask proof of damages to be provided. Most customers have had no problems with providing us proof of a damage etc... Your co-operation facilitates a lot of things.
Therefore before leaving negative feedbacks and comments on these forums, see how we can fix it. You will be amazed at what we can do.

Liam from RCHOBBY-AVENUE.CO.UK

#8 Mr_westie Nov 04, 2012 02:53 PM

Hi Liam, good on you for fronting up.
I may have been a little harsh.

The site is of a high standard and gives the impression it is a UK based operation with local stock.
From this impression I held you to a higher standard than say, Goodluckbuy.
Do you have local stock?
Or is everything dropped shipped.

#9 Liam RCHA Nov 06, 2012 03:19 AM

Quote:

Originally Posted by Mr_westie (Post 23181565)
Hi Liam, good on you for fronting up.
I may have been a little harsh.

The site is of a high standard and gives the impression it is a UK based operation with local stock.
From this impression I held you to a higher standard than say, Goodluckbuy.
Do you have local stock?
Or is everything dropped shipped.

I appreciate your reply, Mr Westie

We carry some lines in both our UK and HK warehouse but of course seeing the number of products on the website (over 4100), at this stage it is not yet possible to have them all 'warehoused'.
What you must remember is that we look after our customers, and no customers can come and say we have abandoned them or have ignored them.

Liam RCHA


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