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        Discussion Ordering a Super Sky Surfer from Banana Hobby

#1 Little-Acorn Sep 27, 2012 04:43 PM

Ordering a Super Sky Surfer from Banana Hobby
 
Quote:

Originally Posted by Little-Acorn (Post 22848914)
Fair warning. That sort of thing has apparently going on with BH for many years, according to several people who warned me.

I will report in detail my next transaction with them, good or bad.

I just called the Customer Service number for Banana Hobby, 626-373-2288. Their website says their phone hours start at 9:00 AM Monday thru Friday. I called at 9:05 AM, got a recording saying they were closed and that their business hours are 9 to 6, and I should call back during those hours or fill out the form on their Customer Service website.

Filled out the contact form in the Customer Service part of their website and sent it in, then called again at 9:10AM. Same result.

Here we go again.

-----------------------------------------------

ON EDIT:

Called them again at 9:15AM, this time got thru, talked to Larry. Set up the order, he said they would call after it was set up and make final arrangements. So far so good. I hope to go there tomorrow (Friday) and pick the plane up (ARF Super Sky Surfer), we'll see what "appointment" we can arrange.

Anybody have anything they'd like to have checked out when I'm there? Inquiring about an order, or missing parts, etc.? Hopefully it will be tomorrow, depends on what happens if/when they call back "shortly".

So far things have been pretty smooth, no real problems.

#2 Little-Acorn Sep 27, 2012 04:44 PM

Quote:

Originally Posted by Little-Acorn (Post 22851956)
I just called the Customer Service number for Banana Hobby, 626-373-2288. Their website says their phone hours start at 9:00 AM Monday thru Friday. I called at 9:05 AM, got a recording saying they were closed and that their business hours are 9 to 6, and I should call back during those hours or fill out the form on their Customer Service website.

Filled out the contact form in the Customer Service part of their website and sent it in, then called again at 9:10AM. Same result.

Here we go again.

-----------------------------------------------

ON EDIT:

Called them again at 9:15AM, this time got thru, talked to Larry. Set up the order, he said they would call after it was set up and make final arrangements. So far so good. I hope to go there tomorrow (Friday) and pick the plane up (ARF Super Sky Surfer), we'll see what "appointment" we can arrange.

Anybody have anything they'd like to have checked out when I'm there? Inquiring about an order, or missing parts, etc.? Hopefully it will be tomorrow, depends on what happens if/when they call back "shortly".

So far things have been pretty smooth, no real problems.

Just got an email from Banana Hobby. It was a response to the Customer Service form I filled out. It said Yes, they have stock in both the ARF and RTF versions of the SSS, and that all orders must be placed on line (including mine, to go there and pay cash). And it said that for local pickups they need 2 business days to process and order before setting up an "appointment" date and time.

So I guess that blows my hope of doing this tomorrow. Oh well. I have no real problem with this, as long as the store lays out somewhat reasonable terms (which this is) and then keeps their promises. Though of course I want the plane oh-my-gawd-right-this-instant-if-not-sooner. Guess it means that I have to wait until at least Monday (or Tuesday) to even make an appointment to come by at a later date.

Well, so far so good. If they make promises and keep them, I ask no more from a store.

Though of course if another store had the same plane for nearly the same price and said I could come there any time without and appointment and buy the plane right now, then I would give my business to that store instead of BH. That is competition, the other is keeping promises.

But BH is the only place that has this plane... which means BH is out-competing the competition, at least for now. I have sent them my order, and will of course keep MY promises.

More to come! :D

#3 G-LO Sep 27, 2012 05:29 PM

Hope you get it, man. While you at it, you might as well get two....

#4 Little-Acorn Sep 27, 2012 05:38 PM

Quote:

Originally Posted by G-LO (Post 22852287)
Hope you get it, man. While you at it, you might as well get two....

If the wallet was sufficiently inflated, I would! :D

BTW, Nancy from Banana Hobby just called and set my appointment for TOMORROW, Fri. Sept. 28!

VERY cool. Things are going very well so far with Banana Hobby!

#5 Little-Acorn Sep 28, 2012 05:18 PM

Got it! I went there today, and met John, who was very polite and personable. I examined the plane with his courteous and helpful assistance, and all looked well.

Banana Hobby is located in a new-looking office/warehouse complex, in very good condition. In fact, the buildings look new, and are very nice for such a place. Each building is very big, and houses several business in each building, I would guess. I came down Irwindale from the 210 freeway, turned right (west) on Tapia St, and turned right into the third driveway on the right. As you turn into the driveway, the building on your right is the one, right where the driveway hits Tapia St. The address number 15751 is somewhat hidden by a tree, but it's there above the door.

The door was locked. There is an intercom next to it, with a sign saying to press the button and talk. Good luck finding the button, the face of the intercom had a 5x4 block of plastic squares that ALL look like buttons (it's on the lower right). I pressed and talked, they asked for my appointment number, I gave it, they buzzed me in. Waited in an empty waiting room (lots of space, two chairs, one table with magazines labelled Banana Hobby, none were model magazines(?)). Two doors led into the rest of the place, those were locked too, though one was blocked slightly ajar with a white door wedge.

After about five minutes, a fellow came out pulling a big, long box. John was polite and personable, mentioned he had flown a regular Sky Surfer but not a SSS. We got along great, looked over the plane (damn, it's big), shot the bull for a few minutes. I asked if I could see the rest of the place, John politely said no, due to insurance regulations. He helped me put the box (damn, it's big) into my minivan, shook hands, and parted.

This transaction with Banana Hobby is now complete, and went very smoothly. No major problems anywhere, and BH was very accommodating when I asked to pick up the plane earlier that they had indicated was possible, they let me do it today instead of Tuesday anyway.

I dealt exclusively with the sales folks (Larry, Jose, Nancy, and I took delivery from John). I had no dealings with the parts or warranty people.

This transaction was very satisfactory overall. Kudoes to Banana Hobby!

#6 Sebastian_BHcsr Sep 28, 2012 05:57 PM

Hi Little-Acorn! I am happy to hear that everything went smoothly for you! Please feel free to fill me in with your SSS' developments! Happy landings and Friday! -Seba

#7 G-LO Sep 28, 2012 07:25 PM

See....I told you.

Thanks for your exact description of the facility. I think you forgot one description... the carpet. (Make sure you don't forget next time):p
But really, I'm glad everything worked out for you man!

I'm kinda taking my time on things. Still haven't got a separate BEC yet. Not sure what brand to get yet tho.

#8 Nancy BH CSR Oct 01, 2012 09:05 PM

Quote:

Originally Posted by G-LO (Post 22862328)
See....I told you.

Thanks for your exact description of the facility. I think you forgot one description... the carpet. (Make sure you don't forget next time):p
But really, I'm glad everything worked out for you man!

I'm kinda taking my time on things. Still haven't got a separate BEC yet. Not sure what brand to get yet tho.

Hello G LO.

If you don't mind me asking, what are your plans for the separate BEC and what item(s) are you planning on using it for?

- Nancy P.

#9 G-LO Oct 01, 2012 09:37 PM

Hi Nancy! Not use to having folks asking me questions.

Umm... well, the guys on the 1st SSS forum mentioned that they suspect the crash of the two or so members was or could have the esc. Begin that I'm still learning about the electronic of an aircraft that has MORE than 4 servos, I'm leaned that its a strain on the esc that has only 3s and not more. So, to be on the safe side, I'm trying to get all my hardware surely but slowly.

Here is one-of- the pages folks are still discussing one of beloved member SSS demise: http://www.rcgroups.com/forums/showt...7#post22887750

#10 Sebastian_BHcsr Oct 03, 2012 01:47 PM

Hi G-LO! I will further investigate your concerns with a few of our lead technicians. Thanks for the feedback! -Seba

#11 G-LO Oct 03, 2012 03:29 PM

Thank y'all very much Sebastian & Nancy! Your help is.....very refreshing :)*

#12 ajbaker Oct 06, 2012 03:43 PM

Quote:

Originally Posted by G-LO (Post 22888668)
Hi Nancy! Not use to having folks asking me questions.

Umm... well, the guys on the 1st SSS forum mentioned that they suspect the crash of the two or so members was or could have the esc. Begin that I'm still learning about the electronic of an aircraft that has MORE than 4 servos, I'm leaned that its a strain on the esc that has only 3s and not more. So, to be on the safe side, I'm trying to get all my hardware surely but slowly.

Here is one the pages folks are still discussing one of beloved member SSS demise: http://www.rcgroups.com/forums/showt...7#post22887750

Hmmmm... That post does not seem to be discussing anything about the demise of anything.:confused:
AJ

#13 G-LO Oct 06, 2012 04:26 PM

Really?

#14 Little-Acorn Oct 07, 2012 05:41 PM

Quote:

Originally Posted by G-LO (Post 22888668)
Here is one the pages folks are still discussing one of beloved member SSS demise: http://www.rcgroups.com/forums/showt...7#post22887750

This one?
http://www.rcgroups.com/forums/showt...4#post22876912

Ouch.

#15 G-LO Oct 07, 2012 06:11 PM

SAD :(

That's to bad. He had one of the best fpv videos on the that thread...period. Instead of seeing houses, trees, grass, ground and pasturage, he showcased the plane in all its perspectives & glory. You knew he was flying the SSS, instead of just titleing the video that he was. I really enjoyed his videos.


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