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        Discussion How do you guys feel about Nitroplanes? (The company)

#1 rckatz Jun 16, 2012 05:49 AM

How do you guys feel about Nitroplanes? (The company)
 
My intention is not to "bad mouth" these guys, but I will just state that in (3) deals so far with them, I have had (3) issues with damaged/missing parts.

Tech support over the phone took an hour + wait on Friday afternoon, and the chat rep. was clueless on how to identify the replacement parts I needed.

After I spoke to the rep on the phone, I was "promised" the parts would be sent, "sometime" in the next week or so when they process the order.

They could not give me a confirmation number or email, however they said they would send me an email when the parts are shipped.

I like the prices/selection that they have on their site, and their demonstration vids of the products are good...but I am considering not doing business with them anymore because of these issues I am having with them.

Just wanted to get some feedback from fellow modelers who have done business with them; what has your experiences been like?

#2 Bugman Jeff Jun 16, 2012 08:47 AM

I've never dealt with the Nitroplanes site, but I have ordered a lot from their companion sites Xheli and Hobbypartz and never had any issues. My only real complaint, and it's a very minor one, is that they don't send any tracking info. Stuff ships and appears on my doorstep with no contact after the order is placed. Like I said, never had any problems at all, but I expect that if I ever do have any problems, customer service is probably going to be a pain.

#3 rjstrickjr Jun 16, 2012 09:14 AM

I personaly have never had one. I have seen 2 at my airfield and they both fell apart. Both of them were big stick's. The fuse folded up on landing and it was not a hard landing. After I seen that hapen I would never own one.

I am partial to Great Planes, Hangar 9, Wild Hare RC, Extreme Flight, 3D Hobby Shop, RC Guys and SIG. I have had veary little issues with these manufactures.

#4 flyinwalenda Jun 16, 2012 09:47 AM

A club member ordered a PBY from them and it came in damaged(broken stab and wing tip). He ordered a second one and it too came in damaged (same damage as the first plus the engine was broke loose from the firewall). He spent a week trying to get someone's attention then sent pictures, etc...their normal routine. He was finally offered $13.00 for the damage on both planes. He will never order from them again.

#5 Garrett1234567 Jun 16, 2012 10:10 AM

Their kinda like hobby king, cheap prices but poor customer support. I ordered a rtf plane for a friend and the tx/rx had poor range, it would go maybe 150 ft then loose signal. I called and tried to get them to help me and after 3 phone calls finally got ahold of someone and they said it was my fault, we never even flew the plane with the rtf tx/rx. Just did a range check and put another tx/rx in it. Well I guess they didn't like me telling them their stuff was broke so they banned me from ordering from their site.
I'll never buy from them again

Garrett

#6 Doubledog Jun 16, 2012 10:29 AM

I've seen several with the guys I fly with. Amazing how nicely a foam plane can be done up but really doubt I'd ever blow the dough on one. If anything like HK planes.... a definite no.

#7 papabatman Jun 16, 2012 11:12 AM

truth be told. i have got everything i have ordered with no trouble from nitro, and hobbypartz too

#8 jgalexander Jun 16, 2012 12:24 PM

Everything I've bought from them has been perfect, but I only buy motors, esc, lights, and batteries from the nitro/x-heli/hobbypartz family. Super fast shipping :)

#9 Captain Ron Jun 16, 2012 12:32 PM

I have ordered quite a few planes from nitroplanes and I have been lucky enough to not have any issues. My Dynam T-28 arrived missing the cowl so I posted up my problem on the nitroplanes forum on this site and someone from nitroplanes got back to me and after I gave them my order number they sent me a new cowl in a couple of days.

I have probably ordered more stuff from from hobbypartz and haven't had an issue with them yet either. Although I did get a wierd feeling when I ordered a Dynam/detrum 40amp esc. When it arrived it was in a small shipping box along with the servos I ordered. The wierd thing was that the esc was not in a package. it was just sitting in the box. All of the other dynam/detrum esc's I have ordered were in a manufacturer packaging. I just got a wierd feeling this esc was used or at least installed in something. Maybe it was or maybe it wasn't I can't say for sure but it has been working fine.

#10 rckatz Jun 16, 2012 01:07 PM

Thanks for all the feedback guys. Since I am just now getting back into this hobby after a 15 yr. layoff, I'm not sure who is "reputable" these days. Back then we only had a handful of mail order choices - Tower/Hobby-Lobby...I forget the others.

Garrett posted about TX/RX range issues. Now I'm concerned about that. I will have to range check these radios good to verify they are suitable. In most of the vids the pilot does use the Dynam radio without any issues.

Will the Dynam servos connect into other (Futaba/JR, etc.) radio systems or must the plugs be changed?

Years ago, a lot of the manufactures used different connectors so were had to cut/solder new ends on them if we were swapping radio systems.

#11 flyrtim Jun 16, 2012 01:41 PM

nitroplanes

I have a 800mm foam warbird that is great. Shipped fast and arrived in great condition.
amazing price for these planes. I put in orangerx RX from hobbyking and a 3s 1000mah battery and flies straight up forever. Total cost with battery and rx and shipping = $85.
Foam on these is very very durable.

the 800mm (31.5") airfield warbird planes have quite the following.

http://www.rcgroups.com/forums/showthread.php?t=1259209


EDIT
I was just on nitroplanes website and look like they don't have the ARF's anymore.
There are 2 RTF's still --but I would use my own TX which has expo and dual rates.

http://www.nitroplanes.com/aircwar.html

#12 outofgas Jun 20, 2012 10:57 PM

I ordered a dynam c47 from them and it shipped really fast, no damage. I havent had a problem yet with my tx/rx. Its a really nice looking and flying plane.

#13 bettascott Jun 21, 2012 05:46 PM

Nothing but Good things from them!
 
I have 4 Nitroplane, aircraft. I have a Dynam P51, Dynam PBY, Airfield P47 and and an Airfielld Stuka. When I orded them, they showed up in great shape. The only problem I had was my P47 had a loose pilot in the canopy, and I called tech support and with in a week, I had a new canopy. Their tech support people have been great. I buy their batteries, sky lippos. I did get one with a bad cell and they didn't mind that I had soldered a new connector. I sent it back and within a few days I got a new battery. The airplanes fly nicely. The only one that has crashed is my Stuka, and that was my fault for trying to fly it on it's maiden flight on a very gusty day. I repaired it and it flew again great. I had a T-28 from Horizon that few well till the aileron servo deflected full just after takeoff and it bent my propeller shaft, broke the wing and fuselage. I liked the quality of my T-28 but "sh#t happens." I recommend Nitroplanes. They are good quality for the price. All but my PBY and Stuka, have retractable gear, and flaps. Not many planes have that at the price. Except maybe Banana Hobby. Bought one from them a month ago and I am still waiting on my replacement Receiver (12 channel), by replacement Nose gear and right main gear (both plastic). The wiring for the servos was all screwy and I had to fix that. Will not buy from them as it takes forever to get in touch with tech support, and their planes are more expensive than Nitros.

#14 FoamieFlier Jun 21, 2012 07:30 PM

I have orderd quite a bit from NitroPlanes and have had a few problems but they have always been fixed. Just see my recent post. I will continue to buy from them as long as the price is right and they put out interesting products.

#15 UltraMicro Jun 21, 2012 07:45 PM

I have bought several things from nitro planes including their 800mm P-51, 800mm P-40, and their 64mm Concept X Pro. I have been very satisfied with their products, at least for the price. Nitroplanes isn't great for a beginner though because the majority of their plane require some extra work such a foam trimming and screw tightening. I remember the first time I bought from them the plane arrived a bit tail heavy and I didn't know what to do about it. Their planes fly good, not great though for example my Concept X flew and was very reliable, but it was a bit slow for and EDF Jet. Furthermore their customer service is great. As long as you don't make them wait long for your response they are very informative even in the technical aspects. One time my p-51 arrived without a set screw and I asked for a set screw to be shipped to me. Three days later to my surprise they sent me a whole new motor. In the end, Nitroplanes is a great distributor and I would recommend it for mid to advance flyer wanting to get a small parkflier.


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